Senior Product Manager - Employee Experience
Senior Product Manager - Employee Experience
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1 Vacancy
Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Senior Product Manager Employee Experience
Why We Have This Role
- The Employee Experience business is growing and transforming how organizations understand and improve the experiences of their employees to drive meaningful business results around the world. As a Product Manager on this team you will lead the development and innovations for our flagship employee engagement products utilizing AI and the latest technologies to deliver differentiated value to customers.
- Empower business leaders and managers alike with the insights and actions they need to improve the engagement and productivity of their teams.
- Push the boundaries of what is possible today with Agentic and AI technology transforming how we help leading organizations listen understand and act on the voice of their employees.
- Enable all brands to enhance customer experiences by providing accessible omni channel understanding.
How Youll Find Success
- Crafting multiyear strategy for our engagement products informed by a deep understanding of customers the market and emerging technologies.
- Build a deep understanding of user personas and workflows translating insights into clearly defined product specifications that align with the overall product strategy.
- Building empathy for core personas/users and translating this into product specification documents.
- Prioritize features and functionality based on market research customer feedback technical feasibility and business goals.
- Leading the development of new capabilities and ensuring their alignment with user needs and business goals.
- Collaborating with crossfunctional teams to develop capabilities and take them to market
- Utilizing data and user insights to guide development priorities and measure the impact of new features.
- Manage the product development lifecycle from ideation to launch ensuring timely delivery and highquality standards.
- Develop and communicate the product vision and roadmap to internal and external stakeholders.
- Monitor and analyze product performance using key performance indicators (KPIs) to identify areas for improvement and make datadriven decisions.
- Stay uptodate on emerging trends in EX and enterprise AI translating them into product opportunities
How Youll Grow
- We are at an inflection point a person in this position will need to create and drive an innovation roadmap that sets up Qualtrics for continued long term success.
- Embedding yourself with customers and frontline teams to deeply understand their employee experience needs
- Enhancing leadership skills through the ownership of highimpact projects and crossteam collaboration.
- Expanding knowledge of various business tools and platforms through the integration of new extensions.
Things Youll Do
- Collaborate with engineering design and product teams to deliver cohesive and usercentric solutions.
- Prioritize customer signals and industry trends to improve product offerings.
- Discover and prioritize feature requests from prospects/customers analysts internal sources and the market
- Develop & execute product strategy for AI powered experiences for Qualtrics products and services
- Write Product Investment Docs; turn these into prioritized roadmaps
- Manage work and execute with excellence across product engineering UX design and research.
- Know the numbers for your product and market trends better than anyone
- Lead product launches including working with marketing to take new features and capabilities to market
What Were Looking for on Your Resume
- Bachelors degree in Business Marketing Engineering Computer Science or related field.
- 5 years of experience in a productrelated role preferably in tech/software.
- 57 years of product management experience.
- Experience building and scaling customerfacing analytics or AIdriven insights products.
- Ability to analyze and interpret data.
- Selfmotivated wellorganized and detailoriented with excellent verbal and written communication skills.
What You Should Know about this Team
- The product team is focused on providing solutions for largescale organizational Employee Experience Management.
- The team works closely with brands and Fortune 100 companies to enhance the experiences of millions of employees globally.
- Product Managers are empowered to lead and drive innovations in their space.
- The team works closely with brands and Fortune 100 companies to enhance customer and frontline experiences.
- The EX business is growing and transforming how organizations understand and improve customer experiences across all interaction channels.
- This team will focus on ingesting analyzing surfacing insights from Omnichannel contact center data and drive action.
Our Teams Favorite Perks and Benefits
- Experience Bonus: Qualtrics offers US employees an annual $1800 experience bonus to provide an experience they might not otherwise haveattend a sporting event or concert travel somewhere new or even support a nonprofit or infuse funds into a small business in your area.
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful inperson days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
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Required Experience:
Senior IC
Employment Type
Full Time
