Senior Project Manager
Senior Project Manager
Posted on :
12-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-05-2025
Job Description
We are looking for a proactive and customerfocused Strategic Project Manager (SPM) to lead the project management efforts for mostly complex highvalue and/or nonOOTB (OutoftheBox) implementations of our CORE products. This role serves as the primary customerfacing project management lead ensuring seamless coordination ontime project delivery and process oversight for strategic accounts in close partnership with the Implementation Lead. The SPM will oversee project setup drive execution and ensure adherence to best practices providing a structured and efficient experience for customers and internal teams.
Key Responsibilities:
Project Setup & Planning:
Establish and manage project kickoff logistics including setting up the OnRamp customer hub playbooks and customer folders.
Develop and maintain detailed project plans tailored to complex and custom implementations.
Align stakeholders on project scope expectations and deliverables.
CustomerFacing Project Management:
Serve as the primary project manager for complex highvalue and/or nonOOTB (OutoftheBox) implementations providing leadership and coordination from start to finish across workstreams.
Act as the main point of contact for customers ensuring clear communication and transparency throughout the implementation process.
Proactively identify and address risks dependencies and potential delays working with internal and customer teams to mitigate challenges.
Facilitate regular status meetings with customers and internal teams providing updates on milestones risks and next steps in partnership with the Implementation Lead.
Ensure all stakeholders adhere to standard implementation processes and best practices while adapting to customerspecific needs.
Process & System Oversight:
Manage the daytoday operations of the project management system ensuring all assigned project boards are updated and accurate.
Track and report on project progress risks and escalations ensuring leadership has visibility into key initiatives.
Maintain detailed project documentation to support transparency and accountability.
Collaboration & Stakeholder Management:
Work crossfunctionally with internal teams (Implementation Product & Engineering Customer Success Sales etc.) to drive successful implementations.
Oversee and manage customer communications to ensure transparency adherence to timelines risk prevention and escalations etc.
Advocate for customer needs while maintaining alignment with internal resources and best practices.
Escalate critical roadblocks and ensure timely resolution of customer concerns.
Qualifications & Skills:
Bachelors degree in Business Administration Project Management or a related field (or equivalent experience).
35 years of project management experience preferably in strategic complex or enterpriselevel SaaS implementations.
Strong understanding of project management methodologies (Agile Waterfall Hybrid).
Experience managing customerfacing projects preferably for highvalue strategic accounts.
Proficiency with project management tools (e.g. Jira Asana Wrike OnRamp etc.).Exceptional communication and stakeholder management skills with the ability to lead meetings present to executives and manage expectations.
Strong problemsolving skills with the ability to anticipate challenges and develop solutions proactively.
Ability to manage multiple projects simultaneously in a fastpaced evolving environment.
Preferred Qualifications:
Experience in software/SaaS implementations especially in EdTech.
Knowledge of customer onboarding processes and best practices for complex deployments.
PMP PMIACP or PRINCE2 certification is a plus.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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