VP of Strategic Operations

VP of Strategic Operations

Were looking for a versatile seniorlevel operator to act as a force multiplier for our EVP of Global Cyber Operations. This person will sit at the center of a growing MSSP/MDR provider and help lead operational execution across the businessdriving strategic initiatives strengthening crossfunctional alignment and ensuring delivery excellence.

This isnt a traditional operations job. Its part strategic advisor part program driver and part getthingsdone utility player. Youll help shape and scale our offerings partner closely with Product and Sales to support GTM efforts and own internal initiatives that improve our ability to execute at speed.

In this role youll get to:

• Serve as a strategic partner to the EVP of Global Cyber Operationssynthesizing priorities driving execution and helping scale operational capabilities.
• Lead and coordinate key strategic initiativese.g. standing up new service offerings building internal frameworks for delivery or operationalizing crossfunctional programs.
• Build connective tissue across Product Sales and Delivery to ensure our services are sellable scalable and differentiated.
• Act as a key escalation point for major customer issuesdriving resolution while identifying process or systemic gaps to improve.
• Identify and lead process improvement efforts across delivery operations including KPI development dashboarding and workflow optimization.
• Support executivelevel reporting communications and decisionmaking with structured insights and recommendations.
• Be a thought partner on how we growbringing operational market and customer insight to the table.
• Analyze and enhance service offerings towards customer value and outcomes and business profitability goals.
• Analyze service delivery value and customer outcomes and provide ongoing enablement material for Sales and Marketing.
• Manage and develop services operational standards and runbooks and integration into Deepwatchs technology stack.

To be successful in this role youll need to:

• Have extensive experience in a mix of strategic operations consulting product or business leadership rolesspecifically within the MDR space.
• Be a true utility player who thrives in ambiguity and can switch between strategy and execution effortlessly.
• Strong grasp of delivery operations in a cybersecurity servicesled business.
• Be an excellent communicator who can simplify complex problems manage stakeholders across levels and drive clarity and momentum.
• Have experience supporting or working closely with Clevel or EVPlevel leaders.
• Be analytical structured and operationallymindedwith an ability to transform processes and build scalable solutions.
• Be comfortable being customerfacing and supporting highstakes conversations with sales or key accounts.
• Have experience with gotomarket and product functions (e.g. sales enablement product launch pricing/packaging).
• Demonstrated experience building and leading Cyber Security services teams.
• Experience working with operational information security disciplines (e.g. incident response security infrastructure management or monitoring services).
• Possess experience leading development of and execution against deployment and operationalization methodologies process flows management guides and runbooks technical configurations and architectures
• Have functional knowledge of technologies which are the heart of Deepwatchs Managed Security service offerings (EDR FW DNS MFA AAA etc.)
• Possess experience leading enterprisewide deployments of cybersecurity or IT infrastructure products including executive communication project planning status reporting change management technical configuration testing troubleshooting and transition to operations/run teams.

ITAR Compliance

This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application candidates will be asked to confirm that they are a U.S. Person as defined by the following:

• A citizen of the U.S.;
• A lawful permanent resident of the United States;
• A person admitted to the United States as a refugee; or
• A person that has been granted asylum by the United States government.

The intent of this requirement is not to verify employment eligibility overall but to ensure compliance with import/export regulations. If you do not meet these requirements we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.

The anticipated salary range for this role is $265000 to $280000 bonus stock options benefits. Actual compensation may vary from posted hiring range based upon geographic location work experience education and/or skill level.