Retail Account Service Rep
Retail Account Service Rep
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Job Description
Job Details
Description
Are you looking for a great career opportunity that offers growth and an opportunity to support your local community All while working in a teamoriented familylike atmosphere At Merchants & Marine Bank were committed to attracting and retaining talented employees who are committed to our core values of Community Relationships and Personal Service.
Merchants and Marine Bank has been proudly serving the communities along the Gulf Coast since 1899.
Apply today to join the team and start serving the people in the community!
Why Work for Us
By joining our team you can expect opportunities to enhance personal skills as well as professional growth.
Benefits and Total Rewards
The wellbeing of our team members is important to building our strongest future. Our Benefits and Total Rewards program provides team members with a competitive benefits package that includes the following:
- Retirement 401k
- Medical Vision and Dental Insurance
- Telemedicine
- Term Life AD&D and Disability Plan
- Employee Assistance Program
- Paid time Off
- Paid Holidays (11)
- Tuition Assistance
Job Summary
Primary duties are to assist customers other retail employees and the bank to promote account services. Provide excellent customer service while adhering to the banks Customer Service Expectations.
Essential Functions and Responsibilities
- Greet customers bank visitors and vendors aiding in directing them to the appropriate department.
- Answer calls when necessary. Assist in providing customer support or transferring them to the appropriate department or Line of business.
- Perform account maintenance to aid customers with printing off statements updating account information issuing debit cards and any other new account maintenance items.
- Responsible for opening closing assisting with audits and system file maintenance for safe deposit boxes. Provides access to safe deposit box entry.
- Provides notary services for clients ensuring all bank and state regulatory guidelines are adhered to.
- Process and document mail transactions in a timely and accurate manner. Contact clients for effective problem resolution when errors are identified.
- Serve as a back up to the Retail Bankers as needed. Process financial transactions with a high degree of accuracy and attention to detail.
- Must maintain a high degree of confidentiality with attention to security and compliance.
- Assist with monthly and quarterly audits as needed.
- Other duties as assigned by management.
Qualifications
- Minimum 2 years bank customer service or highlevel retail experience.
- Some cash handling experience preferred.
- Customer service experience with an elevated level of professionalism.
- Ability to communicate effectively with customers and public.
- Excellent computer software skills including Microsoft Office.
- Strong people and organizational skills.
- High School Diploma Required
Working Conditions
- Office environment
- 40 hours per week Monday through Friday
- The employee is often required to operate a computer printer copy machine calculator telephone and/or other office equipment.
- While performing the duties of this job the employee is regularly required to remain in a stationary position primarily at a desk.
For more information contact .
Required Experience:
Senior IC
Employment Type
Full-Time
