Customer Service Assistant 1 (PN)

• Current Department of Developmental Disabilities OCSEA employees shall receive first consideration pursuant to Article 17 of the collective bargaining agreement.
• No additional materials will be accepted after the closing date; in addition you must clearly demonstrate how you meet minimum qualifications.
• The final candidate selected for the position will be required to undergo a criminal background check. RuleBackground Investigations for Employment outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.
• Hourly wage will be paid at step 1 unless otherwise specified bycollective bargaining agreement or rules outlined in the ORC/OAC.

• Unusual Working Conditions: Confined to work area for long periods of time.

What will you do

• Provide information & process requests that do not require indepth knowledge of applicable federal/state laws rules policies procedures or legal interpretations to respond to inquiries request &/or complaints from customers
• Proofread work & make all appropriate changes to ensure correspondence reports & documents are appropriate & errorfree
• Provide support to update information in the Provider Certification systems as needed
• Process applications via database &/or verify information in database
• Process all modifications of incorrect data ensuring accuracy of all certification data
• Enter data into appropriate data base on computer (i.e. prepares new folders inserts appropriate documents pulls folders & charges out to appropriate staff member)
• Responsible for filing retrieving & organization of certification material for Home & Community Based Services (HCBS) & Supported Living (SL)
• Work with ODM & Office of Shared Services to complete certification process
• Crossreference data on spreadsheets & other reports with documentation in file folders to ensure accuracy of electronically entered data
• Initiate & respond to correspondence answer telephone assist customers with routine inquiries forward application materials as requested & forward more complex calls to appropriate staff
• Maintain an electronic filing system
• Photocopy & scan documents & reports
• Perform general clerical tasks & other duties as assigned (e.g. copies office correspondence & documents delivers & picks up files or papers maintained at offsite buildings coordinates material for mailings etc.)

To request a reasonable accommodation due to disability please contact the ADA Coordinator Renae Wallace by email at or by phone at.

Join Our Team!

Accepting applications for Customer Service Assistant 1

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.

Ohio is the heart of opportunity and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

• Inclusion
• Partnership
• Respect

The Division of Medicaid Development and Administration works with state agency personnel and stakeholders to develop policies related to Medicaid funded services for people with developmental disabilities.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

3 months training or 3 months experience in office practices & procedures AND 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people AND 1 course or 3 months experience in typing keyboarding data entry or word processing AND 1 course or 3 months experience in operation of personal computer.

Or equivalent of Minimum Qualifications for Employment noted above.

Note: in the telecommunications section within the Ohio Department of Public Safety employees will automatically be reassigned to the Customer Services Assistant 2 64432 classification after serving 6 months as a Customer Service Assistant 1 64431.

Job Skills: Customer Service

The State of Ohio is a drugfree workplace which prohibits the use of marijuana (recreational marijuana/nonmedical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio DrugFree Workplace Policy (HR39) and as outlined in the posting.