Service Manager
Service Manager
Posted on :
12-05-2025
Employer Active
1 Vacancy
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Job Description
Service Manager Monroe Michigan
DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Manager who will lead the Service Department and help deliver the high level of support their customers expect. This role plays a key part in ensuring customer satisfaction by coordinating service activities supporting technicians and maintaining strong communication across teams and with customers.
What its like to work here:
Our partners are innovative and passionate about the highquality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be a part of their success.
What you will get to do:
- Lead and support a growing team of field service technicians
- Ensure customers receive prompt clear responses to service and technical inquiries
- Coordinate service visits customer trials and business travel logistics
- Manage incoming service requests and prioritize technician schedules based on urgency and availability
- Take ownership of customer support cases and follow through to resolution
- Prepare track and support technical offers and servicerelated quotes
- Oversee spare parts inquiries from quoting through order processing and delivery
- Support internal and customer trials in our technical center
- Keep accurate service records notes and followup documentation
- Offer new services and capabilities to existing customers
- Continuously evaluate and improve service processes and workflows
- Stay informed on industry trends and innovations that can benefit the company and their customers
What will make you successful:
- Proven experience in customer support or technical service preferably in industrial equipment
- Prior leadership experience or strong supervisory potential
- Excellent communication skills and a natural ability to build trust with customers and colleagues
- Strong problemsolving mindset and attention to detail
- Comfort juggling multiple tasks and shifting priorities
- Familiarity with Microsoft Office and basic service management systems
- Associates degree preferred or equivalent experience in a technical/service setting
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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