Automotive Service Advisor
Automotive Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Coyle Automotive strives to provide premium service from initial client contact to completion of repair or service.
As Coyle Service Advisor you will play a crucial role in ensuring a positive customer experience by serving as the liaison between customers and our technicians.
All candidates are required to be customerservice minded and have a good work history. Being a team player and understanding the customer is why our business can flourish.
What Youll Do:
- Greet and welcome customers establishing a positive and professional rapport.
- Answer customer calls using the customer service skills taught in our required phone training program.
- Act as the main point of contact for customers throughout the repair process.
- Clearly communicate repair recommendations costs and timelines to customers.
- Document and convey customer concerns and vehicle symptoms to the technical team.
- Provide accurate estimates for repair costs and timelines.
- Coordinate with the service technicians to ensure timely completion of repairs.
- Keep customers informed of the progress and any changes to the repair plan.
- Explain technical details clearly and understandably to customers.
- Provide information on preventative maintenance and necessary repairs.
- Maintain accurate records of customer interactions and vehicle services.
- All other duties as assigned.
What We Expect:
- Accountability We take ownership of our words actions results and commitments.
- Teamwork We are better when we work together.
- Kindness We show compassion and care for others.
- Grit We have the heart and determination to see it through.
- Integrity We are trustworthy honest and do whats right.
- Curiosity We ask questions to seek understanding.
Requirements:
- A minimum of 3 years experience as a service advisor in an automotive repair setting is required.
- Strong customer service and communication skills.
- Ability to explain technical concepts to nontechnical customers.
- Excellent organizational and multitasking abilities.
- Proficiency in using computerized systems for scheduling and invoicing.
- High School Diploma or equivalent.
- Excels in a teamoriented work environment.
What We Offer:
- Competitive pay and bonus plans.
- Comprehensive Medical Dental and Life Insurance
- 401k retirement plan.
- Familyoriented workplace culture.
- Stateoftheart Service Equipment
At Coyle Automotive our employees are our most valuable assets. We foster a familyowned and operated atmosphere where growth and success are encouraged. Join us and become a valued member of our team where youll have the opportunity to grow in your career and be part of our thriving automotive family.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
