Community Lead, Global Compliance
Community Lead, Global Compliance
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Job Description
Company overview:
TraceLinks software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance visibility and decision making. It reduces disruption to the supply of medicines to patients who need them anywhere in the world.
Founded in 2009 with the simple mission of protecting patients today Tracelink has 8 offices over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multienterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC and for having a great company culture by Comparably.
Responsibilities
- Monitor and analyse government regulations worldwide in trackandtrace serialization and related initiatives related within the life sciences domain especially pharmaceuticals.
- Develop the Global Compliance Customer Journey that defines a customers relationship from initial implementation to adoption value realization growth and expansion.
- Establish executivelevel relationships with strategic customers and become a trusted advisor to them.
- Establish and lead all Global Compliance Customer/Enduser Community group(s) including meeting planning execution and followup to promote customer engagement bestpractice sharing and solution insights.
- Work with TraceLinks Commercial and Product Leadership teams to create programs for key compliance markets that quantify the value TraceLinks compliance solutions provide (e.g. Current focus on US market for DSCSA).
- Partner with Marketing to recruit and develop customer case studies and testimonials related to TraceLinks value to the customer.
- Develop and deploy an executive business review program across TraceLinks portfolio of compliance customers.
- Continuously monitor customer satisfaction retention and renewals and develop programs to mitigate risks and concerns.
Qualifications
- 5 8 years experience in a customerfacing role that routinely interacts with senior executives in Regulatory Compliance or Supply Chain functions in life sciences companies
- Experience working in a life sciencesrelated SaaS company life sciences strategic consulting or life sciences operations.
- Experience in communicating with government regulators and agencies working on their behalf to request information and/or clarifications on guidelines
- Experience in interpreting complex regulatory requirements and establishing mutual understanding in a customer community setting
- Strong relationship builder that can immediately establish credibility with senior executives in healthcare.
- Structured and analytical approach to identifying diagnosing and resolving challenges and opportunities.
- Excellent communication skills including written and verbal and the ability to communicate with an executive audience.
- Community moderation skills a big plus to drive discussion amongst several dozen members in a realtime setting.
- Bachelors Degree in Computer Science Life Sciences or other relevant fields of study required.
Please see the Tracelink Privacy Policyfor more information on how Tracelink processes your personal information during the recruitment process and if applicable based on your location how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data including any requests to exercise your legal rights referred to at the end of this notice please contact .
Required Experience:
Exec
Employment Type
Full Time
