Customer Product Success Specialist (New Markets)
Customer Product Success Specialist (New Markets)
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Job Description
Join our Movement and Champion Restaurant Culture!
At TheFork we believe that the best things in life happen around the table.
Were part of the Tripadvisor Group and proud to be building a diverse peoplefirst culture where respect ownership growth and better together values thrive.
If youre passionate about food technology and making a real impact your seat at the table is ready.
Discover life at TheFork
Customer Product Success Specialist
As part of TheForks international growth strategy we are building a new team focused exclusively on selling and supporting our restaurant reservation and management software TheFork Manager in new international markets. We are looking for a Customer Product Success Specialist to train onboard and empower new restaurant partners helping them make the most of our product from day one.
You will play a key role in enabling adoption creating delightful onboarding experiences and supporting our gotomarket success in countries like Ireland Poland UAE.
Youll report to the Sales Manager New Markets and play a critical role in driving the success of new markets expansion.
What Youll Do
- Onboard and train newly signed restaurant partners to TheFork Manager ensuring a smooth start and high product adoption.
- Partner with the Inside Sales team during the presales process providing product expertise and tailored solutions to prospective restaurant partners.
- Guide partner restaurants through the platforms core features: booking widget availability setup table and service management and more.
- Act as a trusted advisor helping restaurants streamline their operations and digitize their booking processes.
- Proactively identify opportunities for retraining and offer refresh sessions as needed.
- Collect and share feedback from partners to help improve our onboarding flow and user experience.
- Collaborate closely with Sales Account Managers and Product team to ensure alignment and deliver consistent value across the customer journey.
- Stay up to date with product developments and ensure your stakeholders are informed.
Who You Are
- Experience in training onboarding or customer success roles ideally in SaaS or tech environments. A background in hospitality is a plus.
- Fluent in English; additional languages like Polish Arabic French or Spanish are a plus.
- Confident communicator who can simplify complex tools and engage a variety of customer profiles.
- Empathetic collaborative and passionate about helping people succeed with technology.
- Comfortable working crossfunctionally and navigating ambiguity in a fastmoving pilot context.
- Familiar with CRM tools like Salesforce is a plus.
Why Join This Team
- Be part of a highimpact international pilot with real influence on how we scale into new markets.
- Join a lean collaborative and missiondriven team committed to making restaurants thrive with technology.
- Work with diverse stakeholders and help shape the onboarding experience from the ground up.
- Grow your skills in an agile global environment backed by a wellknown brand.
What we offer you
An awesome team (not everybody like our jokes but we try our best)
A Permanent contract (that can be useful in life)
Flexible working environment (2 days home office per week)
Competitive fixed salary and bonus
Lunch vouchers available for each working day (because yes we like to try our best restaurants)
International teams More than 30 nationalities and 16 offices worldwide
Highly inclusive working environment
Lifestyle benefits that can be used to reimburse physical leisure activities family support travel etc
Continuous learning and development programs
Free access to the Calm app
A program dedicated to help you have the best work/life balance
Health insurance fully covered by the company
Life Insurance and Disability at no cost to the employee
Amazing offices with dining coffee point on each floor and leisure area
Team building events (we love karaoke. A lot. A lot.)
If you are the right person and you are thrilled to join TheFork dont miss this chance and apply.. we are waiting for you!
We believe that we are better together and we welcome you for who you are. We endeavor to ensure that everyone regardless of ability age socioeconomic & cultural background ethnicity faith gender gender expression gender identity ideology national origin race sexual orientation marital status or any characteristic protected under applicable law has the opportunity to reach their full potential. At TheFork we want you to bring us your unique perspectives and experiences so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application interview or participation in the selection process due to health conditions or disability please direct your inquiries to Our HR team will review the request and respond accordingly
#LIAD2
#LIAD2
Required Experience:
Unclear Seniority
Employment Type
Full Time
