Practice and Training Officer – Sydney

Who is Big Brown House

Big Brown House (BBH) is a communitybased organisation focused on providing holistic family support and child protection. As a provider of choice across NSW Big Brown House supports Children and Young People in the community with Emergency Care Support Services Forster Care and Respite.

Big Brown House is an accredited Out of Home Care Provider providing a range of services to support safe stable and nurturing homes for children and young people who are vulnerable so they can reach their full potential.

Each day our therapeutic and quality services provide every opportunity for children families and communities to connect and thrive.

Big Brown House is a learning organisation! We are dedicated to looking at opportunities to grow providing extensive and adequate training optimising every individuals experience and identifying ways we can improve our processes.

We are currently seeking a Practice and Training Officer on a Permanent FullTime basis.

What are our values

At Big Brown House children and young people are at the core of everything we do.

Our values are our foundation and we take pride in upholding a culture that embraces safety support quality respect and acceptance.

What are the benefits

• Competitive hourly rate.
• Monthly RDOs.
• Gain an internationally recognised Therapeutic Crisis Intervention qualification.
• Be provided with supervision ongoing support and opportunities for professional development in a growing organisation.
• Work in a supportive and committed team.

As the Practice and Training Officer you will:

• Develop and facilitate Therapeutic Crisis Intervention training in your respective region with support provided to other regions were required.
• Coordinate monthly TCI trainer meetings.
• Apply a continuous improvement approach to TCI training practices and systems and ensure training consistency.
• Support the implementation of systems and practices including the rollout of Children and Residential Experiences (CARE) and implementation of our new client management system by providing training to staff and identifying areas of improvement (training provided for the successful applicant).
• Conduct training needs analysis training plans and initiatives in collaboration with Human Resources.
• In conjunction with key stakeholders develop training content and materials to support staff development and best utilise our Learning Management System (Tribal Habits).
• Provide feedback to Operation teams to support staff in learning and development areas.
• Assist with the continual development and implementation of policies procedures and practices.
• Keep up to date with research and practice within the OOHC and Disability sector.
• Develop training content and materials.
• Monitor and address training completion rates in collaboration with Human Resources.
• Implement an assessment and feedback framework.
• Complete reviews of practice and remediation / improvement as required.
• Assist in the monitoring of compliance databases.
• Assist in the implementation and ongoing development / monitoring of FlowLogic and provide training and practice support to staff in the use of FlowLogic.
• Identify areas of practice improvement and / or risk and propose remediation plans.

About you:

• Tertiary qualification in Human Services.
• Minimum 4 years experience within OOHC and/or Disability sector.
• TCI Train the Trainer certified (desirable)
• Experience in the development and implementation of policies processes and practices.
• Project management experience.
• Experience in the development delivery and evaluation of training.
• Understanding of the legislative and compliance requirements of the NDIS and OOHC systems.
• Ability and commitment to travel across NSW.
• Ability to work autonomously.

Essential Criteria

• Ability to be flexible with work hours to meet reasonable demands of the position.
• Current Working with Children Check National Police Check First Aid Certificate and Valid NSW Drivers License Ability and commitment to travel across NSW.
• Ability and commitment to travel across NSW.

If this sounds like the opportunity for you please apply via this advertisement with a cover letter and resume outlining your skills and experience. If you would like more information about this role please contact our HR team via email on All conversations are confidential.

Big Brown House is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and the communities in which we work in order to better serve our clients. We welcome and encourage applications from Women Aboriginal and Torres Strait Islander people Culturally and Linguistically Diverse people People with Disability Sexually and Gender Diverse people people with lived experience of adversity and from people of all ages.