Retail Sales Assistant / Sleep Health Clinician

About us

CPAP Direct is a retail and clinical leader in the sleep apnea industry across Australia. We have 21 retail stores and a large ecommerce business and are the go to destination for people to research be diagnosed and treated successfully for sleep related conditions.

We have an exciting split role opportunity for a motivated and experienced Retail Sales Assistant / Sleep Health Clinician to join our Mascot store.

This role is fulltime (Monday to Friday 9am to 5pm and alternate Saturdays 9am to 2pm. Saturdays worked earn a rostered day off (RDO)).

Come and be part of a dynamic and friendly workplace delivering customer and patient satisfaction!

What you will be doing Full and comprehensive training is provided!

Whilst existing expertise is an advantage it is not essential for the role. If you have a great attitude and personality with strong experience in client focused retail customer service and sales we will teach you what you need to know about the sleep and CPAP therapy industry.

Using your strong interpersonal and sales skills you get a buzz out of enhancing the lives of your customers and making them feel alive again. You easily connect and communicate with people in a natural way. Youre a powerful listener curious about people and have a can do approach in finding solutions to peoples needs.

Youll feel right at home if a positive supportive environment is where youre able to do your best work. We believe its a crucial element to provide a five star service to our customers at every interaction via phone email and in person.

• Home sleep test setups
• Assisting customers with CPAP purchases (machines masks accessories etc.)
• Troubleshooting for issues with their CPAP equipment
• Building rapport and effective relationships with customers
• Patient education and advice on sleep health
• POS use
• Basic reporting general administration and cleaning duties as required
• Customer service and after sales service
• Professional relationship building within the sleep health industry

Here are a few things we think will make you ideal for this role:

• Whilst Pharmacy CPAP Optometry Audiology and other healthcare retail experience preferred it is not necessary! Attitude is more important we are happy and willing to train the right person.
• You have previous experience in a busy multitasking retail or customer service role
• Youll have a strong customer service focus with empathy compassion and a drive to deliver the best patientcentric outcomes
• Thrive under pressure and work well independently and as part of a team
• Have strong communication skills with the capacity to respond quickly to the needs of our customers
• Be a quick learner with initiative and tenacity
• Enthusiasm positivity and the genuine work ethic to get things done
• Proven integrity professionalism and discretion youll be comfortable with sensitive information and will do the right thing even when noones watching

We genuinely value diversity of perspectives approaches and lived experiences. We also know that not everyones super confident when they apply for roles. So if youre feeling unsure about any of the above or just want to have a conversation email us at and well be in touch.

Some of the benefits of joining CPAP Direct

• Above award salary
• A genuine commitment to workplace culture and wellbeing
• Work with great smart people
• Access to some of the best business minds in the industry
• Work with a company that is on an exciting growth trajectory

Here are 3 reasons why we hope youll love working for us:

• Find a culture of kindness and respect. We really care about our work and our people. We dont just provide our patients with friendly and compassionate care you will feel it too.
• Do work that matters and feel valued for your contribution. We provide a patientfocused service. We see them when they walk in the door. The experience for them is personal and as such you will enjoy meaningful interactions.
• Enjoy varied work and grow as you go. Youll jump in and out of many different tasks and challenges and our whole team will support you to achieve whatever comes your way.

And here are 3 reasons why were afraid you might not:

• We rarely do ridiculous hours but we do work really hard every day we rarely sit still.
• CPAP Directs really good at trust and integrity. Were not so good at micromanagement. If you find it hard to work without pressure or ongoing direction were definitely not the best choice for you.
• We value change we are growing and we understand change is part of growth.

If you think we could be a good fit for each other wed love to hear from you! Please send us your resume via SEEK.

Really want to work with us

We do get a lot of applications but plenty of them are pretty generic. So if youre keen a personalised cover letter really will help you stand out. We will definitely read it! Not sure what to share How about the value thats most important to you and three reasons why you think wed be great together

About you

You will be an individual who identifies and aligns with our core values of:

• Passion
• Empowerment
• Openness
• Playfulness
• Leadership
• Excellence

Competitive Advantages

• You have previous experience in a busy multitasking retail or customer service role
• Thrive under pressure and work well independently and as part of a team
• Have strong communication skills with the capacity to respond quickly to the needs of our customers
• You have experience using a POS System (Lightspeed would be advantageous)
• Tech savvy or demonstrated ability to learn quickly

Opportunities at CPAP Direct do not become available often!

If you are a Retail Sales Assistant looking for the next step in your career or looking for a great workplace we want to hear from both of you!