Community Outreach and Liaison Manager
Community Outreach and Liaison Manager
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$ 101628 - 140753
1 Vacancy
Job Description
CAREER DESCRIPTION
Community Outreach and Liaison Manager
(Public Information and Affairs Administrator)SALARY INFORMATIONIn addition to performancebased merit increases this position is scheduled to receive a salary range increase on the following date:Effective June.00% increaseOPEN TO THE PUBLICThis recruitment will establish an open eligible list to fill current and future Public Information and Affairs Administrator positions within OC Animal Care. This eligible list may also be utilized to fill positions in similar and/or lowerlevel classifications throughout the County of Orange.DEADLINE TO APPLYQualified applicants are encouraged to apply immediately as the deadline to apply will be onFriday May 30 2025 at 11:59 PM (PT).THE COUNTY
OC ANIMAL CARE
The County of Orange is a regional service provider and planning agency whose core businesses include public safety public health environmental protection regional planning public assistance social services and aviation. Clickhere for more information.
OC COMMUNITY RESOURCES (OCCR)
OC Community Resources is a multifaceted department comprised of OC Animal Care OC Community Services OC Parks OC Housing & Community Development and OC Public Libraries. Clickhere for more information.
OC Animal Cares mission is to provide refuge and care for animals foster the humananimal bond and promote safety in our community to ensure a safe compassionate community for all. OC Animal Care promotes responsible pet ownership; health and safety of people and animals and spay/neuter programs. OC Animal Care provides temporary shelter and medical care for lost owned or stray animals and opportunities for adoption for these animals.
OC Animal Care (OCAC) was founded in 1941 in the City of Orange in Orange County California as a rabies control center with only 25 dog kennels. Since then OCAC has expanded to play an important role in Orange Countys animal care community. OCAC serves 14 cities and the unincorporated areas of Orange County with its expanded programs and services and in 2024 the agency accepted over 15000 animals.
OCACs goal is to deliver prompt temporary care and refuge to homeless animals reunite animals with their owners facilitate adoption ensure public safety and enhance the humananimal bond in the community. The shelter is designed to provide a positive experience for animals and people alike and is the backdrop for the adaptive animal programming continually developed by OC Animal Care to provide enrichment engagement and adoption services for the animals in its care.
THE OPPORTUNITYOC Animal Care has an exciting opportunity for a proactive resultsoriented individual with community outreach strategic communications and public information expertise to join our team as a Community Outreach and Liaison Manager (Public Information and Affairs Administrator). This position will serve as a liaison to the community and be responsible for effectively developing and coordinating outreach events robust volunteer program and community relations programs. The incumbent will oversee two (2) Animal Care Public Education Officers each with specific specialties involving special events and volunteer program coordination.
Additional duties and responsibilities include but are not limited to the following:- Act as a liaison between the community and department leadership
- Supervise and/or coordinate community outreach endeavors tours presentations and special events
- Build and maintain positive relationships with internal and external stakeholders
- Develop strategies for increasing community engagement and outreach and methods for tracking efforts
- Meet with members of the community to field suggestions/recommendations
- Develop creative ways to effectively market to the community to educate and encourage volunteerism
- Supervise two Public Education Officers (PEOs) tasked with education/events and onsite volunteer program
- Work as a lead and in collaboration with the PEOs to launch and promote events and community engagement
- Provide training and conduct performance evaluations for subordinates
- Keep current on trends and ensure OCAC remains abreast of how the community is responding to programming and trends within the animal care industry
- Educate the community on current programs
OC Animal Care provides service 24 hours per day 365 days per year. Incumbents should be prepared to work rotating shifts including days nights weekends and holidays. Incumbents may be drafted for mandatory overtime in the event of an emergency disaster or during periods of unexpected staffing shortages.DESIRABLE QUALIFICATIONS & CORE COMPETENCIES:
In addition to the experience stated in the minimum qualifications the successful candidate will haveat least two (2) years of leadership or supervisory experience.
Experience in the following is highly desirable:
- Working in an animal shelter environment
- Acting as a liaison for a variety of stakeholder groups
- Coordinating special events and volunteer programs
Candidates must be comfortable interacting with animals.
The successful candidate will also have experience and be knowledgeable in the following core competencies:Technical Experience Technical Knowledge
- Knowledge of principles and practices of strategic messaging and communication media relations marketing public relations website and social media execution legislation analysis and special event planning
- Develop communication plans and presentations
- Articulately write and edit a variety of materials that are distributed to various audiences
- Develop and implement effective social media messages and visuals across multiple platforms (Facebook X Instagram YouTube etc.)
- Know and apply marketing public relations and grass roots outreach theories and tools
- Experience utilizing Microsoft Suite and/or comparable programs
Strategic Planning Prioritization
- Prioritize multiple competing work priorities and meeting deadlines
- Ability to identify analyze and develop a strategy to address legislative impacts to County operations
- Ability to maintain accurate records with measurable results
- Research and analyze data formulate issues and articulating recommendations
- Ability to conceptualize plan budget for and supervise the coordination of successful events
Adaptability- Understand changes in work tasks situations and environment as well as the basis for change
- Think and act effectively under pressure
- Persist towards solutions and goals in changing circumstances
- Set commit to and maintain high standards for quality work and responsiveness in providing administrative services
- Flexible communication style across a variety of key stakeholder groups
Leadership Supervision- Work collaboratively with direct reports to align personal development and goal achievement with business objectives
- Provide guidance and direction to others to meet organizational strategic objectives while encouraging openness creativity and innovation
- Actively promote teamwork by creating a culture and environment that supports individual and team empowerment
Effective Communication Oral & Written Communication Skills- Apply principles and techniques to effective oral presentations public speaking and written reports
- Work cooperatively within the department to identify needed project information and ensure the clarity and consistency of messages issued through all communication channels
- Align team and individual goals to meet and execute organizational goals
- Utilize effective communication skills to define and communicate strategic goals to internal and external audiences clearly succinctly and persuasively
- Adapt the content tone style and form to suit the needs of the reader the subject and the purpose of the communication
Relationship Building Skills Interpersonal
- Utilize tact diplomacy and confidentiality in dealing with difficult and sensitive situations
- Work effectively as part of a team to tackle and resolve issues and provide creative solutions to problems that achieve program and project objectives
- Build effective working relationships with internal and external stakeholders County elected officials (i.e. Board of Supervisors) City officials and staff to ensure departmental goals are accomplished
- Resolve conflict and facilitate consensus across multiple stakeholders
MINIMUM QUALIFICATIONS
Please clickhereto learn about the minimum qualifications for the Public Information and Affairs Administrator classification.
License RequiredPossession of a valid California Class C Drivers License or higher is required before the date of appointment.
Special Requirements
Upon appointment incumbents will be required to complete the Federal Emergency Management Administration (FEMA) Incident Command Structure (ICS) training modules.ADDITIONAL INFORMATION
RECRUITMENT PROCESS:
Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.Application Screening (Refer/NonRefer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those candidates who meet the qualifications listed in the job bulletin will be referred to the next step.Recorded Structured Oral Interview (rSOI) Weighted 100%
The rSOI is a timed oral interview conducted virtually through an online vendor. Applicants will be asked a series of structured questions designed to elicit the applicants qualifications for the job. All applicant responses will be video recorded so that they can be evaluated against predetermined criteria by a panel of job knowledge experts. Only the most successful candidate will be placed on the eligible list.
Based on the Departments needs the selection procedures above may be modified.Candidates will be notified of any changes in the selection procedures.
Eligible List:
Once the assessment has been completed HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.Veterans Employment Preference (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
Email Notification
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders including spam/junk folders and/or accept emails ending with and . If your email address should change please update your profile at .Frequently Asked Questions
Click herefor additional Frequently Asked Questions.
For specific information pertaining to this recruitment please contact Rula Dabit at (714) or .EEO INFORMATION
EEO INFORMATION:
Orange County as an equal employment opportunity employer encourages applicants from diverse backgrounds to apply.
Required Experience:
Manager
Employment Type
Full-Time
