IT Support Engineer

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.

The position supports planning implementing and managing of the operating systems for all Device Manager environments with particular emphasis on ensuring that ATM fault dispatching profiles and related actions are accurate. These services will migrate onto the Vision solution in 2025.

Resourcefulness is a necessary skill in this role. The position requires the ability to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our Device Manager/Vision solution runs smoothly and efficiently.

Location: Dundee

Salary:(DOE) benefits

PRIMARY DUTIES AND RESPONSIBILITIES

• Proactively maintain and monitor Device Manager and Vision (in pilot already) services performing quality assurance for both North America Canada and Europe with particular emphasis on the SQL service.
• Resolve the Service Now requests for issues and changes. This includes client and ATM updates Report Creation and Maintenance linked to the Device Manager / Vision service and the ATM estate.
• Create and run data analysis and extracts as required by both operational and business teams
• Perform Workflow change and build within Vision to ensure accuracy of Dispatching and incorporation of new/changed fault codes
• Create and maintain new Splunk Dashboards extracting/inputting information from database
• Systems administrator maintenance of Device Manager and Vision application at the direction of the IT manager
• Identifies opportunity and implements system monitoring corrective action system refreshes hardware replacements software upgrades and application modifications
• Troubleshoots network(s) infrastructure or application issues identifies root cause establishes return to service evaluates/develops/implements/documents mitigation strategies
• Escalation management. Initiate escalation (Bridge Call) and work with multiple specialist team to resolve a Problem. Support RCA
• Identifies and proactively seeks opportunities to implement process improvements documents technical diagrams and procedures
• Interacting with IT staff or vendors in performing dynamic testing support and troubleshooting functions with very little to no supervision
• Monitor virtual server performance and capacity to ensure optimum performance
• Participate in oncall support for afterhours systems related emergencies
• Complete assigned projects in a timely manner and produce documentation as required
• Provide support for miscellaneous DM communications tasks as needed

EDUCATION AND/OR EXPERIENCE:

Bachelors degree in a related field preferred or equivalent work experience

2 years experience required in MS SQL Server and SSRS report creation and data mining skills and fundamentals of statistics

Minimum 2 years experience supporting Microsoft Windows environments

Minimum of 2 years experience working in Information Technology

As an NCR Atleos employee we provide you with several core benefits as std as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your

familys lifestyle.

Attractive Defined Pension Plan

career Development and learning opportunities.

Medical insurance

Dental insurance unum

Life and Income protection insurance

Illness and accident cover

Health assessment

Holiday buy

Cycle to work.

Lifestyle discounts

My gym discounts.

Employee assistance program (EAP)

Health Screening

#LIUB1 #LiHybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.