Bike Service Manager
Bike Service Manager
Posted on :
12-05-2025
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1 Vacancy
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Job Description
Level 9 Sports is a leading specialty retailer focused on providing highquality outdoor gear at exceptional value. With a strong emphasis on customer service and a passion for skiing snowboarding biking and mountain sports L9 Sports serves outdoor enthusiasts through both its online platform and retail stores. Our mission is to make the outdoors accessible and enjoyable for everyone by offering expert advice premium products and unbeatable prices.
Level 9 is looking for an experienced bicycle technician to be the Bike Service Manager at our Millcreek location! In this role you will manage and work alongside a team of experienced bike technicians to complete all shop responsibilities. These responsibilities include customerfacing services like bike repairs tuneups and rentals as well as equipment maintenance and parts ordering. You will be responsible for maintaining a safe clean and organized workspace where team members can work together to ensure a great customer experience. This position offers a flexible schedule (good for riding!) along with many other benefits like paid time off health insurance access to retirement plans and tons of gear discounts!
This position will report to the Store Manager.
What you get to do every day:
- Create a highfunctioning efficient shop that produces quality bike repairs tuneups and rentals in a timely manner
- Communicate regularly with the Shop Manager and Assistant Managers and participate in team meetings
- Repair and tune bikes alongside your team
- Manage hire and train new shop employees and integrate them into your team
- Maintain shop tools tuning machines and schedule service appointments as needs arise throughout the season
- Maintain a clean organized and safe working environment
- Facilitate a respectful and hardworking team dynamic focused on customer satisfaction
What you bring to the role:
- Previous management experience preferred
- 34 years of experience in a bike shop performing repairs and tuneups
- Proficiency in diagnosing and repairing a wide range of bicycle components and training others to complete these tasks
- Ability to recommend rentals and demo bikes to walkin customers
- Proficient in Microsoft Word/Excel and willing to learn new inventory management systems
- Ability to stand/walk for extended periods of time necessary to fulfill daily operations
- Ability to reach overhead bend squat kneel and carry products
- Ability to walk up and down ladders carrying boxes products and other necessary storerelated items
- Ability to safely lift boxes up to 75 lbs
- Must have good organizational time management and problemsolving skills
- Must have effective communication skills and attention to detail
- Must be selfmotivated
$20 $24 an hour
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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