Service Technician
Service Technician
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Salary Not Disclosed
1 Vacancy
Job Description
At Leaf Home people are at the heart of everything we do and weve crafted a team of the very best to ensure we make a difference. Our brands including LeafFilter Gutter Protection Leaf Home Water Solutions Leaf Home Safety Solutions and Leaf Home Enhancements invest in our commitment to make each home safer and more livable. In addition to serving our customers Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multirecipient of Top Workplaces. From free benefits to peoplefocused committees like the Womens Committee Diversity & Inclusion Committee and VetConnect we are dedicated to making Leaf Home a great place to work every day because who doesnt want a job they can look forward to Come grow your career with us!
Big company with a familyowned feel YOU are important to us and weve built a culture youll love.
Recognized as a top Ohio and US workplace by The Plain Dealer Energage and Great Place to Work.
Job security we have locations throughout the U.S. and Canada and were not done growing!
Inclusion sustainability and reliability are at the core of our culture
Veterans resources available to help transitioning service members find a new rhythm.
Dedicated to providing resources and encouragement for employee growth
Position Summary:
The Service Technician is responsible for servicing previously installed windows and doorsat customers home based on established service ticket requests. This individual will provide outstanding customer service in the course of service repairs inspections etc.
Essential Duties and Responsibilities:
Visit customer homes to provide service to installed windows and doors.
Perform necessary services to gutter protection systemsbased on logged service ticket and onsite inspection
Log services performed in service ticket system accurately and timely
Proactively engage with customers to provide an outstanding customer service experience
Follow established job site safety rules OSHA guidelines and company safety policies and procedures
Must hold a valid drivers license.
Performs other duties as assigned by supervisor.
Experience and Minimum Qualifications:
Experience in basic remodeling construction or other related field
Reliable truck van or SUV that can carry ladders
Functioning tools.
Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without dropping the ball.
Ability to thrive in a fastpaced highenergy teamoriented environment and have a roll up your sleeves and today not tomorrow mentality.
Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
Detailoriented and can focus on the task at hand no matter how minute by finding the most efficient and effective pathway to completion.
Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
Ability to logically connect ideas scrutinize and evaluate arguments find inconsistencies and errors in work solve complex problems and engage in reflection.
Ability to provide timely and empathetic help through inperson phone email and social media avenues that keeps the coworker or customers needs at the forefront of every interaction.
Ability to communicate effectively to recognize understand and manage ones own emotions as well as others and foster positive working relationships across all levels of the organization.
Holding oneself responsible and being selfdriven in accomplishing business goals adhering to policies and being responsible for ones own actions performance and decisions.
Proficiency using Microsoft Office Suite (Outlook Word Excel PowerPoint Project and/or Access).
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g. H1B status).
Preferred Knowledge Skills Abilities or Certifications:
Prior experience in windows and doorinstallation repair or inspection is a plus!!
Travel Requirements:
More than 50% domestic travel required.
Overtime/Additional Hours Requirements:
May be requested to work overtime on evenings and weekends dependent on business need.
Physical Requirements
Normal Office Environment and Field Office/Manufacturing/Construction Environment
Performs indoor work in a climatecontrolled environment and outside work in varying temperatures and climates.
Medium work. Exerting up to 75 pounds of force occasionally and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
Are We Your Company
Focused On GrowthLeaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada our team is diverse and strong. From marketing to sales installation and service we have the best team right along with the best home solutions. We are committed to our employees growth which we demonstrate by:
Innovating Always:Leaf is focused on providing cutting edge solutions both for employees and customers
Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do
Empowering Employees: Our brand begins and ends with our people and we provide opportunities for growth and success in a supportive environment
Supporting Our Communities: Home is where the heart is and we in turn strive to give back to the communities that our customers and employees call home
What do we offer
Industryleading compensation package
Fully paid Medical Dental and Vision benefits after 30 days
401k Savings Plan
Paid Time Off Comprehensive Health Wellbeing and Financial Wellness Programs
Childcare benefits to support families
Endless opportunity for growth and advancement. Just ask our current employees!
Other perks you need to know about:
Employee assistance program get 24/7 support in areas including legal financial planning and counseling.
Employee discount marketplace enjoy discounts on thousands of products from cars to local attractions.
Groups like Vet Connect & the Womens Committee to help you get involved and to provide resources for your success
Leaf Home Awards and Accolades:Leaf Home has been recognized as a top workplace by The Plain Dealer is a multiyear recipient of Top Workplaces USA by Energage and has been Certified by Great Place to Work. A few of our brands have also earned accolades including:
LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 list
Leaf Home LeafFilter and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazines Top 500 list
Leaf Home is a Smart Culture Awards honoree for its employeefocused culture
Leaf Home is recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists
For a full list of awards earned by our brands please visit
Diversity and Inclusion Statement
Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
Leaf Home Solutions will recruit hire train and promote persons in all job titles without regard to race color ancestry national origin gender identity or expression sexual orientation marital status religion age results of genetic testing veteran status or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
Required Experience:
IC
Employment Type
Hourly
