Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co. a leading North American distributor of metalworking and maintenance repair and operations (MRO) products and services.
Requisition ID :2942
Employment Type :Full Time
Job Category :Customer Care / Contact Centre
Work Location :Southfield MI
State or Province :Michigan (USMI)
Potential WorkLocation :United States : Michigan : Southfield
BRIEF POSITION SUMMARY:
Call Center position responsible for providing excellent customer service to all internal and external customers by effectively problem solving various afterorder issues.
DUTIES and RESPONSIBILITIES:
- Follow all established quality call guidelines and achieve established quality goals.
- Implements followup processes to include: order cancellations delivery status tracers tracking POD missing items short ships wrong quantity call tags and RMA issues.
- Interfaces with customers to identify and process sales adjustments.
- Administers and executes requested changes to customer orders prior to shipping.
- Provides customer support in the follow up of all afterorder processes.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSCs vision.
- Participates in special projects and performs additional duties as required.
EDUCATION and EXPERIENCE:
- HS diploma or equivalent is required. College preferred.
- Prior customer service experience in a telesales or call center environment strongly preferred.
- Experience interfacing with AS400 and related sales programs and processes is preferred.
SKILLS:
- Excellent time management and organizational skills are required.
- Excellent communication skills required.
- Demonstrated ability to problem solve through issues ranging from simple to complex while maintaining a calm and professional demeanor required.
- Business software application skills required.
- Knowledge of sales tracking processes is preferred.
- Product industry and technical knowledge is preferred.
Why MSC
People. Collaboration. Insight. Thats how you build something that works.
Built on a foundation of trust MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries MSC strives to help our customers achieve greater productivity profitability and growth through inventory management and other innovative supply chain solutions.
As one of Americas Best Large Employers (named in 2017 by Forbes magazine) we care about our associates and have programs in place to help our 6000 team members achieve their potential. When you join our team you will receive rewards and recognition for your contributions training and professional development opportunities as well as a variety of benefits to support you and your familys health wellbeing and financial future.
If you are inspired to learn take risks and succeed as a team you can build a better career at MSC.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation or gender identity.
Required Experience:
Unclear Seniority
Employment Type
Full Time
