Office Specialist 2 (Branch Support Specialist) - Albany
Office Specialist 2 (Branch Support Specialist) - Albany
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Job Description
Initial Posting Date:
05/09/2025Application Deadline:
05/18/2025Agency:
Department of JusticeSalary Range:
$3429 $4622Position Type:
EmployeePosition Title:
Office Specialist 2 (Branch Support Specialist) AlbanyJob Description:
The Oregon Department of Justices Division of Child Support (DCS) is seeking to hire a Branch Support Specialist (Office Specialist 2) for our Albany office! Friendly helpful organized good judgment those are just a few of the qualities well be looking for in a candidate.
The Oregon Child Support Program administered by the Division of Child Support is part of the federal child support program which is one of the top four antipoverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregons most valuable resourceour children.
You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives knowledge and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performanceoriented workplace where all individuals are welcome and appreciated leading to increasingly higher levels of fulfillment and success. Apply today!
Primary Duties (in part)
Due to the nature of this position the required work hours are 8 a.m. 5 p.m. Monday through Friday in office. with an hour scheduled for lunch.
As office receptionist receive calls and visitors. Forward calls to Oregon Child Support Program staff as appropriate.
Provide customer service/reception with screening telephone calls assist walkin customers and visitors answer general information questions and access and narrate computerized child support files when appropriate.
Process outgoing mail and open and distribute incoming mail. Upload and associate any documents to the webbased child support case management system.
Develop and revise office procedures for offices as needed.
Attend team meetings take notes and prepare minutes in a draft form for editing and approval.
Coordinate scheduling of conference rooms.
Notarize documents as needed upon successful completion of notary training and exam.
Scheduling paternity tests at various locations and administer paternity tests as needed.
Find interpret and apply the laws rules policies and procedures that apply to this position in the Oregon Child Support Program.
Provide technical assistance and administrative related tasks to support team and management.
Review and respond to inquiries about the status of cases assigned to the office.
Other duties as assigned.
Required Experience
Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We welcome members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans and all interested individuals to apply and allow us to evaluate the knowledge skills and abilities that you demonstrate using an intentional equity lens.
Two years of general clerical experience that includes keyboarding word processing or other experience generating documents.
OR
An Associate degree in any field.
OR
An equivalent combination of education and experience.
Work experienceis based on a 40hour work week. (Example: 20 hours a week for one year would equal sixmonths of work experience.)
AND
Finalists must pass a comprehensive employment reference check and fingerprintbased criminal background check. A driver history check will be included for positions requiring state vehicle driving findings will be evaluated to determine eligibility for the position.
This position will be required to obtain a Notary Public commission within six months of being hired and will maintain the commission throughout the duration of this appointment.
Preference may be given to candidate who is a current active Oregon Notary Public.
Desired Skills Experiences and Attributes
Ability to accurately keyboard 45 wpm.
Professional experience working collaboratively with a team and strong interpersonal skills.
Ability to maintain professional composure tact and friendliness while working with Oregon Child Support Program staff and dealing with public who may be irate hostile or emotionally distraught in an environment with frequent interruptions.
Proficiency in the use of computers including Microsoft Office Suite and the ability to learn and effectively utilize specialized software applications.
Must be able to read and interpret various computer program screens change from one screen program or case to another coordinate the data and recall the differences and similarities.
Experience with working independently prioritizing own work and meeting time sensitive deadlines at times with little notice and frequent interruptions.
Whats In It for You
Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
Permanent fulltime employment.
Vacation sick leave 11 paid holidays a year and special days off.
Endless peer and management support and representation by the Service Employees International Union (SEIU).
Opportunity to expand your professional skills.
The Public Service Loan Forgiveness (PSLF) provides public service employees with federal student debt forgiveness in certain situations after 120 qualifying monthly payments. Fulltime positions with the State of Oregon qualify for PSLF. You can find more information about this program here.
For more information about our benefits you can learn here.
Application Process
Join the Oregon Child Support Program and become a valued member of a team dedicated to diversity and inclusivity. We welcome applicants from all backgrounds to apply fostering a wellrounded workforce that reflects the diverse populations we proudly serve.
The Department of Justice is an equal opportunity employer does not discriminate based on race color national origin ethnicity veteran status gender sexual orientation religion age or disability and is committed to workplace diversity.
Click Apply and complete the online application and all supplemental questions.
Attach your resume.
Attach a cover letter identifying your attributes that meet the desired and requested skills.
If you are interested in assistance with completing your resume cover letter or interview workshops please check out WorkSource Oregon here.
ALL APPLICANTS: You will only have one opportunity to upload the required resume and cover letter. Drag and drop both your resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didnt attach to your application if you need an accommodation under the Americans with Disabilities Act (ADA) have questions or need assistance with the application process please contact . Any materials emailed will be associated on your behalf if received before the posting deadline.
CURRENT STATE EMPLOYEES: Login to Workday using your stateissued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking Apply update your employee profile to reflect your Education Skills and Job History (including your current job).
For additional information regarding working for the Department of Justice and application assistance click HERE.
Oregon Department of Justice
1162 Court St NE
Salem OR 97301
Phone: (503)
Fax: (503)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
