Customer Engagement Advisor
Customer Engagement Advisor
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Job Description
Job Description
CUSTOMER ENGAGEMENT SPECIALIST
Overview
Charterhouse Recruitment are proud to again be partnering with a very wellestablished business based in Castleford. Our client is a global brand and they are the leading manufacturer in their field.
This role will act as the first point of contact for potential customers ensuring a positive and firstclass experience.
Benefits
- Basic salary is 24304 plus monthly commission
- Good commission scheme
- Monday to Friday working hours of 8am to 5pm.
- Work from home every Friday (once passed training)
- 23 days holiday plus bank holidays
- Attractive company pension
- Employee discount scheme for a wide range of shops and attractions
- Perks such as free eye tests flu jabs and more
- 24/7 Employee Assistance Programme.
Responsibilities
- Manage proactive outbound calls to customers
- Target a list of prospects to qualify them.
- Pass qualified leads over to the internal sales team.
- Assist customers making web chat enquiries.
- Ensure that all data is accurately entered into the internals CRM.
- Work to customer satisfaction targets and conversion rates.
- Perform well against KPIs set.
Qualifications
- You will have experience of working in a customer service / sales environment (ideally office based).
- You will be confident in communicating with people confidently over the phone.
- You will have excellent written skills.
- You will be IT literate and be able to learn new systems easily (with training)
- You can demonstrate basic excel skills
- You will be a positive and selfmotivated individual who is able to work as part of a team.
- You will be happy to work to targets.
If all the above aligns with your experience and you would like to learn more we would love to hear from you.
Please send your CV and lets discuss the role.
We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not we will email you to advise you of this. If we feel there may be other roles available for you we will add your details to our database.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
Unclear Seniority
Employment Type
Full-Time
Key Skills
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