Client Service Account Manager - Spanish speaker
Client Service Account Manager - Spanish speaker
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you experienced in client service and have a cando attitude Then you found the right position for you!
As a Client Service Account Manager Spanish speaker in the Payments team you will maintain and enhance bestinclass client service for a designated portfolio of toptier Treasury Services clients. You will promote 100% client satisfaction by interacting with clients on service and operational issues using both English and Spanish.
Job responsibilities
- Develops maintains and broadens partnerships with clients by understanding their business to anticipate their needs and provide appropriate solutions
- Becomes the clients trusted adviser
- Assists in developing and executing strategic client plans
- Promotes use of selfservice tools to reduce number of client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
- Promotes sharing of experience and best practice across the service team
- Participates in and support Payments initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g. Sales Operations Product Wholesale Securities Services)
- Identifies and escalate potential risk associated with client activities
- Records all client interactions (e.g. calls meetings issues proactive communications)
Required qualifications capabilities and skills
- Excellent verbal and written communication skills in English and Spanish
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dualability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organizational skills
- Ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilize internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service and portfolio management experience
Preferred qualifications capabilities and skills
- Knowledge and understanding of Treasury Services products processes and risk policies nice to have
Required Experience:
Manager
Employment Type
Full-Time
