Guest Service Agent
Guest Service Agent
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Job Description
Four Points by Sheraton where timeless classics are integrated with modern details. The atmosphere is honest uncomplicated and us as a Guest Experience Expert in a community of approachable and straightforward talent offering simplified not simple experiences to independent travellers.
Position Summary:
- Be an expert on the hotel and the surrounding area have a sense of the local to exceed traveller expectations
- Assign rooms according to traveller requests and preferences whenever possible
- Handle general enquiries and provide a friendly genuine service with each traveller experience
- Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests
- Build and strengthen relationships with existing and new travellers to enable future bookings
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Selfmotivated driven and energized in a fastpaced environment
- Armed with smart solutions and a cando attitude
- Be able to manage working overnights
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
- Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
We are an Equal Opportunity employer and recognize that true diversity includes gender age race disability status sexual orientation religion neurodiversity education levels and many more aspects of your identity. Marriott is committed to providing a recruitment process that is fair equitable and accessible for all. If you have disability illness or injury we know that it may be helpful for us to adjust our process to make it equitable for your individual situation.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
