drjobs Taylor House Hospitality Staff - Flagstaff, AZ

Taylor House Hospitality Staff - Flagstaff, AZ

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1 Vacancy
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Job Location drjobs

Flagstaff, AZ - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Overview

The Taylor House Hospitality Staff manages all aspects of operations of the Taylor House. S/he maintains the occupancy and revenue standards and is responsible for the safety of the building with up to 68 registered guests.

Responsibilities

Administrative
* All customers will be screened through the security office approved Public record search to ensure there are no serious criminal offenses that could risk the customers or staff. Will reach out to Management and security with any concerns regarding bookings

* Processes payments.

* Maintains registration paperwork.

* Manages lost and found.

* Performs photocopying faxing and scanning.

* Maintains knowledge of software programs appraisals and modules.

* Submits work orders.

Guest Services
* Maintains professional and consistent rapport with all NAH customers and colleagues; sets priorities to maintain workflow

* Performs reception and reservations duties.

* Anticipates and promptly responds to customer needs (i.e. answering phones responding to requests etc.)

* Actively listens to the people we serve and coworkers; responds promptly reliably and in an understandable manner.

* Provides tours of building and room.

* Performs check in/out all guestkeys and phones.

* Prepares guest rooms prior to guest check ins.

* Available to address guess requests and/or concerns
Housekeeping
* Performs touch point cleaning.

* Performs necessary kitchen cleaning tasks daily.

* Demonstrates ability to sweep vacuum and mop high traffic areas.

* Demonstrates ability to sanitize dishes.

* Lauders all Laundry Daily

* Cleans refrigerator drawers microwaves and stovetops daily.

* Empties trash twice during shift.

* Removes fingerprints off windows and doors.

* Maintains cleanliness in managers apartment.

* Housekeeping duties for the whole House including the guest rooms

* Employees on duty will divide equally the responsibilities of cleaning rooms doing laundry and one will carry the cell phone to accept calls

*All common areas will be dividied between staff Graveyard shift will accept calls complete laundry clean common areas clean windows assist customers and refill supplies

* Keeping facilities and common areas clean and maintained

* Vacuuming shampooing sweeping and mopping floors

* Cleaning and stocking restrooms

* Cleaning and disinfecting surfaces and appliances

* Polishing furniture and lighting fixtures

* Cleaning and changing bed and bath linens

* Washing drying towels bedspreads and all linen

* Washing dishes and appliances

* Removing Garbage and Recycling

* Notifying manager of necessary repairs

* Assisting guest when necessary

Compliance/Safety
* Responsible for reporting any safetyrelated incident in a timely fashion through the Midas/RDE tool; attends all safetyrelated training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.

* If required for the position ensures all certifications and/or licenses are uptodate and valid prior to expiration dates.

* Completes all company mandatory modules and required jobspecific training in the specified time frame.

Qualifications

Education
High School Diploma or GED Required
Bachelor Degree in related area or equivalent experience Preferred
Experience
Front line customer service experience Required
Hospitality experience Required
Housekeeping experience Required
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers and competence in using computers and basic software programs.

Required Experience:

Staff IC

Employment Type

Unclear

Company Industry

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