Customer Support-OCFS Background Check Unit

Department ofHealth and Human Services (DHHS)

Customer Representative Associate II Human Services

Opening Date: May 8 2025

Closing Date: May 21 2025

Job Class Code: 6594

Grade: 13 (Administrative Svcs)

Salary: $17.30 $24.91 per hour

Position Number:

Location: Augusta

Core Responsibilities:

As a Customer Representative Associate II in OCFS you will be expected to perform a broad range of direct service and administrative duties that assist in service delivery to families involved with the child welfare system. These duties may include but are not limited to:

Completing Child Protective background checks.
Maintaining records mailings and databases.
Performing routine occasional secretarial duties such as: complete work schedules arrange appointments arrange travel/lodging order supplies and review documents to respond to requests.

To perform these duties you must have strong interpersonal skills organizational and computer skills. You will also need to be able to work effectively with your team members and interact with the public in a helpful and professional manner sometimes under difficult circumstances. Your work could include significant travel within areas served by the local district office and will include occasional mandatory overtime. Most positions require possession of a valid drivers license access to reliable transportation and good driving record.

Your typical duties will include:

Examining documents/information determine facts detect errors and irregularities and taking action as authorized.
Creating using maintaining or updating computerized databases.
Working with a variety of interested parties such as other state agencies the public and municipalities.
Conducting and submitting assigned child protective clearances and follow established protocol.
Processing all incoming and outgoing mail (opening sorting distributing).
Preparing monthly logs of tasks completed and participating in unit meetings to enhance coordination of essential tasks.
Assisting Background Check Unit members with any other duties associated with daily tasks as needed.

Minimum Qualifications:

To qualify your background must include training education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications fees examinations or social services that have an eligibility or compliance component; and 2) the ability to use independent decisionmaking on the appropriate processes to follow information to process and actions to take in accordance with standard procedures.

Preference will be extended to candidate possessing the following skills/experience:

1. Prior experience working directly with children and families in a social service setting.
2. Skilled in the use of standard workplace applications (MS Word EXCEL Outlook etc.).

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.

The Office of Child & Family Services (OCFS) within DHHS is responsible for ensuring the safety permanency and wellbeing of children and families through community networks local resources and lifelong family connections throughout Maine.

Application Information:

Please submit all documents or files in PDF format.

For additional information about this position please contact Nicole Marinaro Background Check Unit Supervisor at

To apply please upload a recent resume (if available) and cover letter addressing each of the preferred skills/experience areas above.

To request a paper application please contact

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• WorkLife Fit Rest is essential. Take time for yourself using 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtimeexempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays 85%95% of employeeonly premiums ($11196.96 $12514.32 annual value) depending on salary. Use this chart to find the premium costs for you and your family including the percentage of dependent coverage paid by the State.
• Dental Insurance The State of Maine pays 100% of employeeonly dental premiums ($387.92 annual value).
• Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceive six weeks of fully paid parental leave. Additional unpaid leave may also be available under the Family and Medical Leave Act.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than fulltime.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.