IT Field Technician
IT Field Technician
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Salary Not Disclosed
1 Vacancy
Job Description
IT Technical Support (Remote)
At WhiteWater Express we are more than just a car wash; we are a company built on respect communication and a passion for people. Our dedicated team members are leaders within the company and we believe that personal growth is the key to our organizational success. If you are a selfstarter motivated and ready to take on new challenges we want you to succeed with us as a part of a rapidly growing business.
Position Overview
WhiteWater Express Car Wash is seeking a proactive and technically skilled IT Remote Technical Support professional to join our growing team. This role supports the operational technology used across our car wash locations ensuring consistent system performance through remote troubleshooting as well as occasional onsite assistance for hardware and networkrelated issues.
Key Responsibilities
- Remote Support: Provide timely remote technical assistance to field teams and site managers for hardware software and networkrelated issues. Remote system support includes PointofSale and Tunnel Control Systems (DRB Systems and ICS Washconnect) Windows 10 PCs and usb peripherals various Camera Systems including the NVR and camera wiring/mounting Magnetic Gate hardware and in ground loops and any low voltage wiring.
- Incident Response: Monitor support tickets and respond to IT incidents ensuring minimal disruption to operations.
- System Maintenance: Assist in the configuration update and maintenance of POS systems network equipment and other technology assets.
- InField Support: Travel to car wash locations on an asneeded basis to perform diagnostics hardware installations or handson technical support when issues cannot be resolved remotely.
- Networking: Support basic IT networking tasks including setting up and troubleshooting routers switches modems and wireless systems.
- Collaboration: Work crossfunctionally with operations and facilities teams to support technology rollouts and upgrades.
- Documentation: Accurately document all service activities troubleshooting steps and resolution outcomes.
- Performs timely submission of billing requirements with all associated reporting.
- Supply/Inventory management.
- Tracks and reports on key account activity to ensure proper billing
- Problem resolution and escalation.
Qualifications
- Associates degree or equivalent work experience in Information Technology or a related field.
- 2 years of experience in technical support helpdesk or IT service roles.
- Experience with car wash systems or DRB Systems pointofsale is a strong plus.
- Fast learner and techsavvy.
- Competent people skills with the ability to interact with all levels of management within multiple locations.
- Demonstrated ability to operate effectively in a remote work environment.
- Familiarity with remote support tools and ticketing systems.
- Basic understanding of networking concepts (IP addressing switches WiFi setup).
- Experience with POS systems or retail IT hardware preferred.
- Strong communication and interpersonal skills with ability to troubleshoot and guide others through troubleshooting remotely via the phone.
- Ability to maintain composure in highstress situations.
- Ability to work independently and prioritize tasks effectively.
- Customerfocused mindset with a problemsolving approach.
- Valid drivers license and reliable transportation for occasional site visits.
- Willingness to travel within Ohio/Kentucky as needed.
- Availability to work flexible hours including afterhours support if required.
Benefits
- Competitive Compensation in Base and Bonus Potential
- Comprehensive Health Benefits (Medical Dental & Vision)
- Paid Time Off in addition to Company Paid Holidays
- 401(k) Retirement Plan with Company Match
- CompanyPaid Life Insurance
- Pathways to Advancement
- Mileage reimbursement for infield support
- Free Weekly Car Washes
Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fastgrowing organization come join our Team!
Required Experience:
Manager
Employment Type
Full-Time
