Technical Analyst
Technical Analyst
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-05-2025
Job Description
Job Description
The Technical Analyst role is an entrylevel technical position that is designed to prepare employees for all potential technical pathways within Inductive Automation by developing strong basic knowledge of Ignition subsystems and the industrial automation industry. They are responsible for creating effective Software Support tickets by gathering necessary information from customers regarding technical inquiries or troubleshooting issues to help Support Engineers find solutions. The Technical Analyst participates in a structured training program as well as a variety of activities within the Support Division while gaining broad experience with the software associated technologies and the activities of other departments within Inductive Automation. This is a fulltime onsite position.
Responsibilities:
- Support ticket triaging: collecting information from customers in order to craft effective technical support tickets that can be efficiently handled by Support Engineers; learning to identify at a high level different categories of issues and how to prioritize them
- Certification test grading: assisting the Training Department in grading certification tests while learning about different ways tasks are accomplished in the software and basic troubleshooting skills
- Effectively communicating technical issues both internally and externally to customers
- Applying knowledge of various technologies including SQL databases Python networking Windows and Linux
- Learning to use virtualization technologies such as docker AWS and VMWare to simulate complex architectures
- Participating in various department initiatives
- Participating in and leading peertopeer trainings
- Being involved with Support tickets which may include additional research troubleshooting or replicating in later stages of the program
- Applying knowledge and utilizing resources available to help with identification and tracking of customer issues (i.e. Support Channel User Manual Inductive Automation Forums Management)
- Taking advanced Ignition classes and passing the Gold certification test
Requirements:
- In progress with a College Degree in Computer Science Computer Engineering or similar experience
- Familiarity with Windows Linux (Ubuntu) and OSX Platforms
- Familiarity with programming concepts (Java Python similar)
- Familiarity with SQL databases (MS SQL Server MySQL Oracle similar)
- Experience with SQL languages
- General networking experience (routers switches subnets vlan etc)
- A broad technical curiosity and proven technical understanding
- Excellent communication & interpersonal skills
- Employee must pass Inductive Automations Core Test within 30 days of employment (within two weeks to completion)
- Employee must pass Inductive Automations Gold Test within 60 days of employment (within two weeks to completion)
- Bilingual in English and Spanish is a plus
$65000 $65000 a year
Pay
Based on the Sacramento region the new hires target salary for this role is $65k. This role will be paid hourly.
Inductive Automations ranges are marketdriven and set to allow for flexibility. Although it is not typical for an individual to start at the top end of the range for the position compensation decisions are dependent on: the facts and circumstances of each case work location jobrelated skills experience relevant education or training; and other business and organizational needs.
About Us
Who are we
Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles we create and deliver solutions that relieve pain points bring efficiency to operations and optimize integration.
Why Choose Inductive Automation
Our passion goes beyond customers. We celebrate your personal and professional milestones and we support our teams with meaningful work in a collaborative environment.
We find that great worklife balance inspires teams to do their best work and empowers people to live their best lives. Thats why diversity fun and flexibility are ingrained into our work culture.
The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development or company and team activities are baked right into the schedule to keep us all engaged connected and prospering.
Benefits and Perks
100% Covered Health Care:Dont pay a dime for your medical dental and vision insurance.
Work/Life Balance: Create a work schedule that fits your needs.
Paid Time Off:Receive paid holidays vacation and sick time.
401k with Match:Save for the future with our companymatching 401k program.
WorldClass Headquarters:While onsite enjoy complimentary snacks and beverages then challenge a friend to a game of pool table tennis shuffleboard or foosball.
Adjacent Nature Reserve: Onsite employees enjoy breathtaking views and adventures that energize and inspire.
Required Experience:
IC
Employment Type
Full-Time
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