VIP Services Concierge - Waldorf Astoria Orlando
VIP Services Concierge - Waldorf Astoria Orlando
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
#LICS2
Waldorf Astoria Orlandois looking for aVIP Services Conciergeto join theFront OfficeTeam!
Surrounded by Walt Disney Resort this luxurious Forbes 4Star property has 502 rooms 30000 square feet ofbanquet space and 7 food and beverage outlets.This includes 3 restaurants 2 bars a pool and inroom dining.
- Classification:FullTime
- Shift:8 hours shifts usually between 8AM to 8:30PM must have availability to workdays evenings weekends and holidays.
- Pay:$18.20 per hour plus tips plus full timebenefits
Want to learn moreHotel WebsiteFacebookInstagram
What will I be doing
As a VIP Services Concierge you will act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons offering a wide selection of alternatives for guest satisfaction
- Greet customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation directions to local attractions or meeting rooms car rentals and airline shuttle service etc. according to individual needs.
- Answer telephone calls and inputs messages into the computer. Retrieve messages andcommunicate contents to the guest. Retrieve mail small packages and facsimile for customers as requested.
- Arrange and confirm recreation business and dining activities both inside and outside thehotel. Promptly respond to requests for dentists doctors child care florists etc.
- Register VIP guests by inputting and retrieving information from a computer systemconfirming pertinent information such as number of guests and room rate. Promote Hilton marketing programs. Makes appropriate selection of guest rooms based on guest needs. Code electronic keys. Confirm the room number and rate. Provide folders containing room keys certificates coupons and refreshment center keys as appropriate.
- Respond to guest complaints conduct research to develop the most effective solutions andnegotiate results. Listen and assist in resolving problems such as price conflicts insufficient heating or air conditioning etc. Remain calm and alert especially during emergency situations and heavy hotel activity.
- Distribute printed materials such as brochures of local attractions or other Hiltons
- Assist the Front Desk when needed
Employment Type
Full-Time
