Patient Service Representative - ENT
Patient Service Representative - ENT
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1 Vacancy
Job Description
About Our Company
Were a physicianled patientcentric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating valuebased care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to highquality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.
Job Description
Job Description
Essential Job functions:
Responsible for scheduling hospital and ambulatory admissions.
Verbalizes procedure for collection of preadmission testing data. Coordinates required testing prior to admission and ensures all information and consents are on site for patients admission/procedure.
Schedules and enters diagnostic tests and procedures into orders management system following all appropriate workflows.
Arranges types and distributes surgery schedule.
Communicates problems to Nurse/Physician/Clinical Manager.
Employs appropriate and timely use of tasking.
Accurately completes any/all necessary forms for the patient
Performs various clerical duties including faxing photocopying scanning filing and mailings
Establishes and maintains a positive working relationship with physicians and nursing staff
General Job functions:
Demonstrates understanding of submission of necessary documents for hospital and our patient procedures.
Demonstrates a working knowledge of booking and scheduling inpatient outpatient and special procedures.
Demonstrates a working knowledge of insurance and precertification requirements.
Demonstrates working knowledge for rescheduling and canceling procedures.
Demonstrates customer service skills when communicating with peers/other departments.
Verbalizes customer services skills to alleviate patient anxiety.
Demonstrates good judgment in scheduling procedure to increase physician productivity.
Demonstrates understanding of emergency procedures
Logs surgical procedures as needed.
Arranges for specialty equipment/ services as needed.
Interacts with outside vendors / contracted services as needed.
Other job duties as required.
Education Certification Computer and Training Requirements:
High School/GED required. Vocational / Technical School / Diploma Program preferred.
Heart Saver certification within 90 days of hire required.
0 1 years experience. 24 years experience preferred.
Knowledge of medical terminology preferred.
Ability to communicate in English both orally and in writing.
Strong interpersonal and organizational skills.
Ability to perform diverse work assignments with time limitations with a high degree of accuracy.
Ability to use problem solving critical thinking and priority setting skills.
Experience with Standard Office Equipment (Phone Fax Copy Machine Scanner Email/Voice Mail) preferred.
Experience with Standard Office Technology in a Window based environment preferred.
Experience with patient care equipment preferred.
Experience with EHR Practice Management System and Departmental/Ancillary Systems preferred
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the inperson interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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