Branch Sales and Service - Greensboro, NC

ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is OnSite at the location detailed in the job post.



Full time

Why Choose a Career with the AAA The Auto Club Group (ACG)

Established brand that has been around for over 100 years. Our members know and trust us!

Branch Offices house travel membership insurance sales and support employees

You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14 million members.

Excellent Opportunities to Build a Career Path:

The Branch Customer Service Representative can be the start of a longterm career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:

Other Branch positions Field Insurance Sales Agent Travel Agent or

Other Departments such as:

Call Centers (ERS Sales and Service etc.)

Automotive Services

Claims

Underwriting and more

A DAY IN THE LIFE of a Branch Customer Service Representative

The Auto Club Group is seeking prospective Member Representative Is or Branch Customer Service Representatives who can promote ACG products and services promote customer satisfaction and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch you will greet our customers and provide peace of mind by servicing their needs.

Provide sales and support services to members including greeting servicing and selling membership travel products (car hotel basic tour packages etc.) and (some) banking products.

Generate leads update members on travel and insurance specials and provide travel information

Respond to customer inquiries and refer to senior staff or agent when appropriate

Provide cashiering services to members which includes taking and processing payments for insurance policies (installment lapse or reinstatement) travel and sale of tickets and travel money products processing remittance/depository transfers and balancing cash drawer

Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate

Provide administrative support to the travel and/or insurance sales staff during peak periods

Conduct outbound promotional calls for insurance and/or travel products

Other duties as assigned

HOW WE REWARD OUR EMPLOYEES

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 $21.50 based on experience with additional incentives and an annual bonus potential based on performance.

ACG offers excellent and comprehensive benefits packages:

Medical dental and vision benefits

401k Match

Paid parental leave and adoption assistance

Paid Time Off (PTO) company paid holidays CEO days and floating holidays

Paid volunteer day annually

Tuition assistance program professional certification reimbursement program and other professional development opportunities

AAA Membership

Discounts perks and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

Education:

High School Diploma or equivalent

Work Experience:

Working in a customer focused environment

Providing customer focused service and timely solutions to problems

Microsoft Office applications

Taking personal responsibility in seeking solutions to problems

Multitasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Successful candidates will possess:

Passion and enthusiasm for working with people

Basic mathematical calculations to accurately perform monetary transactions

Communicate effectively (verbal and written) with others in a work environment

Work effectively in a team environment

Exceed member expectations relating to professionalism of demeanor efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

Work under pressure in a high volume fast paced customer service environment

Work irregular hours including holidays and weekends (may include community events)

Work Environment

This is an inoffice position. Employees will service ACG members inperson and are based on site in an ACG branch facility.