Administrative Casino Host

Why Ballys

Ballys Corporation (NYSE: BALY) is a global casinoentertainment company with a growing omnichannel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a firstinclass sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The ideal candidate for the Casino Host role will have excellent guest service standards and relationship building abilities and be able to multitask in a fastpaced work environment. Strong computer skills and excellent communication abilities will help you to succeed inn the administrative and telemarketing aspect of this role. Previous experience in a gaming environment is preferred but not required.

Responsibilities:

• Maintain a working knowledge of the Companys facilities and special events and advising customers of same whenever possible.
• Greet customers on casino floor establish rapport and provide complimentary amenities based upon specific casino guidelines for levels of play.
• Promote the success of the Players Club by explaining this marketing tool to customers issuing membership cards and demonstrating the various methods of use.
• Resolve miscellaneous guest complaints referring to the appropriate supervisor when necessary.
• Assist guests with reservations for restaurants entertainment venues
• Facilitate the effective management of information by attending regularly scheduled departmental meetings.
• Prepare correspondence memos forms reports and other miscellaneous paperwork as needed.
• Augment special events through active participation in same.
• Observe special events in the lives of our customers by preparing and mailing birthday and/or anniversary cards newsletters and personal notes whenever possible.
• Record information on new customers and updates Database as needed.
• Assist the Slots Department with Jackpots by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
• Compile customer feedback and informs management of findings on a regular basis.
• Responsible for maintaining a consistent regular attendance record.
• Other duties as assigned.

Qualifications:

• 24 years of gaming and/or marketing experience
• 1 year of casino experience is preferred
• Previous experience with ACSC player rating system preferred
• Excellent computer skills are required
• Excellent communication skills and a friendly outgoing personality are required
• Ability to thrive in a teambased environment

Physical/Mental Requirements:

• Constantly use physical movements necessary for general office duties: standing walking balancing eyehand coordination finger dexterity handling wrist motion sitting reaching carrying vision hearing stooping and twisting
• Constantly plan follow directions read write use math discriminate colors work at various tempos or work rapidly make decisions concentrate remember attention to and observe details use of ten key and personal computer
• Constantly use mental alertness to achieve high level of accuracy in completing tasks

Working Conditions:

• Mostly indoors and generally climatecontrolled environment
• Will be exposed to noise smoke and odors
• Working with others and independently

License Requirements:

Must secure appropriate RI mandated gaming licenses

Whats in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical dental and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Hourly Range: ($22.00)

Ballys Lincoln Casino Resort: About LinkedIn

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Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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