Site: The General Hospital Corporation
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Job Summary
Summary
The role supports healthcare teams by assisting with both clinical and nonclinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs documenting patient information scheduling appointments and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns as well as collaboration with physicians nurse practitioners and nursing staff to facilitate efficient care.
Does this position require Patient Care
Yes
Essential Functions
Assists junior Medical Assistants with daytoday questions and responsibilities and helps facilitate their learning by participating in onboarding training.
Show patients to examination rooms prepare necessary equipment for healthcare providers and interview patients to obtain medical information measure their vital signs weight and height and record information in the patients medical record.
Explain treatment procedures medications diets and physician instructions to patients ordering and organizing educational materials to reinforce patient education.
Perform general office duties such as answering phones taking dictation and completing insurance forms while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood tissue or other laboratory specimens log them and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintains inventory of immunizations and check expiration dates.
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
Responsible for improving appropriate departmental quality initiatives such as two patient identifiers and hand hygiene.
Education
High School Diploma or Equivalent required or Associates Degree Medical Assisting preferred
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Basic Life Support BLS Certification Data Conversion Various Issuers preferred Certified Medical Assistant National Certification Data Conversion Various Issuers preferred
Experience
Direct MA experience or medical field work 12 years required
Knowledge Skills and Abilities
Strong interpersonal and communication skills are essential for success in this position.
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Comply with all local state and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure as well as collect blood samples and other specimens.
Comprehensive knowledge of medical terminology procedures and protocols.
Proficiency in electronic health record (EHR) systems and medical office software.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
Managing ones own time and the time of others.
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently (3466%)
- Walking Frequently (3466%)
- Sitting Occasionally (333%)
- Lifting Frequently (3466%) 35lbs (w/assisted device)
- Carrying Frequently (3466%) 20lbs 35lbs
- Pushing Occasionally (333%)
- Pulling Occasionally (333%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (3466%)
- Stooping Occasionally (333%)
- Kneeling Occasionally (333%)
- Crouching Occasionally (333%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (3466%)
- Gross Manipulation (Handling) Frequently (3466%)
- Fine Manipulation (Fingering) Frequently (3466%)
- Feeling Constantly (67100%)
- Foot Use Rarely (Less than 2%)
- Vision Far Constantly (67100%)
- Vision Near Constantly (67100%)
- Talking Constantly (67100%)
- Hearing Constantly (67100%)
Onsite
15 Parkman Street
40
Regular
Day (United States of America)
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at (857)2827642.
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.