Customer Renewal Manager
Customer Renewal Manager
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Job Description
We are seeking an experienced highly motivated Customer Renewal Manager to be a part of our clientfacing organization. This position is responsible for providing end to end renewal execution support. In this role as Customer Renewal Manager you will work closely with Customer Success Sales Marketing IT and Finance teams to plan develop implement and execute all things renewal.
Responsibilities:
Provide end to end renewals execution support; maintain knowledge of commercial negotiation product portfolio and entitlement metrics and support on transactional steps related to renewals and amendments.
Leverage internal SailPoint networks to navigate crossfunctionally and regionally.
Possess knowledge of SailPoint Terms and Conditions.
Knowledgeable in commercial metrics and forecasting principles.
Ensure data integrity of renewal opportunities. This includes collaborating with Deal Desk Contracts and Sales to ensure quoting contracts and subscriptions are all up to date.
Provide management with regular status updates summaries of highly complex issues and accurate visibility to forecasted attrition and escalate as needed
Managing Renewals in North America and Latin America
Required Skills/Experience:
3 years experience in a customer facing role with the ability to influence different stakeholders using strong relationship and communication skills
Proficient verbal and written communication in English
Previous experience managing SaaS Subscription renewals process is ideal
Previous experience managing Professional Services renewals process is ideal
Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals
Forecasting experience with the ability to forecast accurately
Work effectively in a team environment and generate high impact results measured by renewal bookings
Ability to work through multiple commercial software systems here at SailPoint
Communicate clearly both orally and in written form and proven ability to build strong relationships
Proven ability to organize and prioritize tasks while being process oriented
Highly organized with strong attention to detail
Bachelors degree preferred not required or equivalent comparable experience
#LIREMOTE #LIAS1
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package this role may be eligible for the SailPoint Corporate Bonus Plan or a rolespecific commission along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge skills experience market conditions and locations as well as reflect SailPoints differing products industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary for USbased employees will be in this range from (minmidmax USD):
$88000 $125700 $163400Base salaries for employees based in other locations are competitive for the employees home location.
Benefits Overview
1. Health and wellness coverage: Medical dental and vision insurance
2. Disability coverage: Shortterm and longterm disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees spouses and children
5. Flexible spending accounts for health care and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance Critical Illness Accident Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.
Required Experience:
Manager
Employment Type
Full-Time
