Customer Quality Coordinator
Customer Quality Coordinator
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1 Vacancy
Job Description
Job Overview
JoinReynolds Consumer Productsand Drive Your Career across a world of opportunities! We are passionate about achieving results and have fun winning as a team! We provide amazing job opportunities for growth with competitive hourly pay and benefits in an exciting dynamic fastpaced and fun workplace environment. Are you looking to build a strong career Then we have an opportunity for you! We are seeking an experienced and dedicated Customer Quality Coordinator to join our team at Reynolds Presto Products Specialty Division in Weyauwega WI.
Responsibilities
Your Role:
In this role you will be responsible for overseeing and managing all aspects of customer complaints related to product quality ensuring timely resolution and driving continuous improvement initiatives. The ideal candidate will have a strong background in quality management excellent communication skills and a proactive approach to identifying and addressing customer concerns.
You will have the opportunity to Make Great Things Happen!
- Manage the endtoend process of customer complaints related to product quality from initial receipt to final resolution.
- Collaborate crossfunctionally with various teams including Customer Support Sales Manufacturing Quality Engineering and R&D to investigate and analyze the root causes of customer complaints.
- Develop and implement effective corrective and preventive action (CAPA) plans to address identified quality issues and prevent recurrence.
- Monitor complaint trends and perform data analysis to identify patterns and areas for improvement.
- Maintain accurate and comprehensive records of all customer complaints and their resolutions.
- Lead and facilitate regular meetings to discuss complaint trends quality improvement strategies and progress updates.
- Provide regular reports and updates to senior management regarding complaint trends key performance indicators and improvement initiatives.
- Work closely with the quality assurance team and quality engineer to ensure alignment of quality processes and procedures.
- Collaborate with the customer support team to improve customer satisfaction and communication during the complaint resolution process.
You will love it here if
- You put safety first always
- You listen learn and evolve
- You are passionate about collaboration teamwork and achieving shared goals
- You treat all people with respect operating ethically and embrace inclusivity
- You are committed to improving our impact on local communities
Requirements
We need you to have:
- 5 years of experience in quality management preferably in a customerfacing role.
- Strong understanding of quality assurance principles root cause analysis and corrective action methodologies.
- Excellent analytical and problemsolving skills.
- Effective communication and interpersonal skills to collaborate across departments and communicate with customers.
- Proficiency in data analysis tools and software.
- Experience with quality management systems (ISO 9001 BRCGS etc.).
- Detailoriented with strong organizational skills.
- Proven track record of driving process improvement initiatives.
- Ability to work well under pressure and meet tight deadlines.
Join our dynamic team and contribute to enhancing the overall quality of our products while ensuring customer satisfaction.
If you have a passion for quality management and a drive for continuous improvement we invite you to apply for this exciting opportunity.
To apply please submit your resume and cover letter to application email/website link. Reynolds welcomes applicants from all backgrounds to apply.
Want to know more Check out our website or connect with us on LinkedIn!
Apply today to join a fastgrowing innovative company!
Not a good fit but know someone who is Please refer them!
Local candidates only no relocation assistance available
Join Reynolds Consumer Products and Drive Your Careeracross a world of opportunities!
For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process you may request assistance by emailing us at.
No recruiter calls or emails please.
RCP affords equal employment opportunities to applicants without regard to race color religion age disability status sex marital status protected veteran status pregnancy national origin genetics genetic information parental status or any other characteristic protected by federal state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.
Pay Range
Required Experience:
IC
Employment Type
Full-Time
