Senior Associate, Product Enablement, International Application Experience
Senior Associate, Product Enablement, International Application Experience
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Job Description
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold ourcompany valuesand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
EDDS brings together multiple Centers of Excellence (COE) to be an engine of growth marketplace differentiation and efficiency for American Express in todays digital world. They leverage technology design and data analytics to develop the best digital products platforms and personalization that allow us to deliver the worlds best customer experience every day.
How will you make an impact in this role
Join the international acquisition team to create and evolve the experiences for people to get an Amex card in more than 25 countries.
Youll join the leadership team leading a critical function providing portfolio and investment insights and enabling the product team to focus on and deliver experiences our customers will love!
We guide & support over 40 product managers & 20 scrum teams in two key responsibilities; portfolio optimisation and capacity management.
In support of portfolio optimisation you will provide tools context and insights to enable our teams focus on the most valuable improvements to our customer journeys. A big part of the day to day is ensuring clarity of our goals and providing the operational leadership working with crossfunctional teams to surface the critical metrics and to ensure we are progressing towards them effectively.
In support of capacity management we strive to deliver effective forecasting tools and solutions to report and link our strategy/roadmap with the capacity plan and capacity planning to keep our internal partners aware and supportive. The portfolio is constantly shifting as new requests come in and previous forecasts evolve.
Your responsibilities include:
- Support the creation our roadmap and backlog templates and the processes to maintain them and publish them out to market teams and other key partners.
- You will help run the annual investment process for our team proactively working with product leaders and partners to provide transparency and insight
- Manage the adhoc process for investing in new requests ensuring the right approvals are in place and funding is available. Provide visibility of the adhoc demand for better decision making
- Support the tracking and publishing our teams critical success metrics and the status for our top initiatives. This often requires collaboration across different functions to get the right data into effective MIS for decision making and performance tracking
- Speak up and help drive improvements that enable and empower the 40 product managers with tools and information to help them succeed in delivering value to our customers.
Minimum Qualifications:
- A passion for technology improving customer and user lives.
Strong problem solving skills we work with a large global portfolio of investments and finding tools and processes to enable effective decision making. Outstanding written & verbal communication skills. Youre able to articulate the reasons behind your work and piece together a compelling story to explain our portfolio and roadmap Endless curiosity coupled with a proven ability to learn. Strong collaboration & relationship skills The spirit of an entrepreneur with an ability to contribute in crafting our strategy and evolving the how we operate to drive the best results. Your job doesnt end with your job description. Experience with software such as Jira and Rally Confluence slack Microsoft excel mural AirTable a strong plus.
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Senior IC
Employment Type
Full-Time
