Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Barrett Customer Service Representative you are the engine behind exceptional commercial sales support proactively managing every touchpoint in the customer journey. From handling highvolume email inquiries from commercial consumers and channel partners to processing orders with precision your role ensures efficiency and satisfaction at every level. You expertly manage paperwork for repairs returns and exchanges while serving as a vital resource to the external sales team. Your adaptability and commitment to excellence ensure that no detail is overlooked and every challenge is met with a solution.
Essential Duties and Responsibilities include the following.
- Handle all company emails and phone inquiries relative to commercial sales by responding directly to the inquiry or forwarding to the appropriate department.
- Communicate new product or specials to current and potential customers. Finalize sales and shipping documents and calculatate and communicate delivery times.
- Provide internal support to the external sales team. Process orders from distributors dealers warranty repairs and coordinate estimates in a timely manner with the customer.
- Enter quotes orders and post invoices to send to customers. Monitor customer payments and contact customers for payment and deposits.
- Maintain FFL Database and process ATF Forms and NFA travel letters.
- Support marketing efforts by coordinating shipping and receiving of demonstration rifles and accessories.
- Enters quotes orders invoices and post invoices. Email invoices to customers. Monitor customer payments. Contact customers for payments and apply deposits to orders.
- Review distributor Purchase Orders for correctness.
- Maintain the return authorization database.
- Monitor orders daily to determine availability to ship.
- Perform other duties as directed by supervisor or management.
Education and/or Experience:
- High school diploma or GED required.
- Additional relevant education is a plus.
- Experience in Order Entry/Customer Service is a plus.
- Microsoft Word Outlook and Excel.
- Proficient in Great Plains desired.
Certificates Licenses Registrations
- Maintain valid drivers license.
- Maintain eligibility to work with firearms under state and federal guidelines.
Additional Screening:
By applying for this role you accept that the following checks will occur for the successful candidate:
- Background Checks
- Preemployment physical
- Drug & Alcohol Testing
- Permanent working rights and availability to work in the United States.
What makes Barrett an exceptional workplace
Our people are our greatest asset and we are committed to providing our employees with a supportive and familylike work culture accompanied by a variety of attractive benefits including:
- A flexible and adaptable work style.
- Meaningful recognition and biweekly pay cycles.
- Ongoing growth through learning mentoring training and career progression opportunities.
About Us:
Barrett is a global leader in largecaliber rifle design and manufacturing proudly headquartered in Murfreesboro Tennessee. For over 40 years weve been at the forefront of innovation starting with Ronnie Barretts revolutionary Model 82 which earned praise from the U.S. Army and set the standard for modern firearms.
Our products serve civilian sport shooters law enforcement agencies the U.S. military and over 80 allied nations. As part of the NIOA Group we continue to push the boundaries of precision performance and innovation.
At Barrett we dont just build firearmswe craft solutions that stand the test of time and exceed expectations. Theres always a better way is our mantra guiding us to continuously improve and evolve our designs to meet the challenges of tomorrow.
If you are seeking a new challenge and would enjoy the opportunity to work in a fast paced and customer focussed business click on the APPLY NOW button and submit your application.
For further information please visit and Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved