Service Excellence and Safety Manager, UNLV University Libraries [R0147367]
Service Excellence and Safety Manager, UNLV University Libraries [R0147367]
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Job Description
The University of Nevada Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:
- Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
- Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
- Please note that applications must be submitted prior to the close of the recruitment.
Once a recruitment has closed applications will no longer be accepted. If you need assistance or have questions regarding the application process please contact Human Resources at (702)or
Job Description
The University of Nevada Las Vegas invites applications forService Excellence and Safety Manager UNLV University Libraries R0147367
ROLE of the POSITION
Reporting to the Associate Dean/Division Director Research and Education the Service Excellence and Safety Manager provides leadership and oversight of patron experience and safety operations within the University Libraries. The Manager oversees the Service Excellence and Safety unit in the UNLV University Libraries Research and Education Division and is responsible for the development of policies and procedures and managing their implementation that will provide a level of protection and prevention that is appropriate for the scope depth an breadth of University Libraries staff users and assets within Lied Library and branches (School of Medicine Library Architecture Library Teacher Development Resource Library and the Music Library) including supervision of 1 full time Security Officer (Safety Operations Coordinator) and indirect supervision of up to 10 student position is responsible for fostering a collaborative environment developing safety protocols and supporting patronfocused services to enhance the experience and safety of all library users and Service Excellence and Safety Manager oversees the efficient and professional staffing and operations ofRebel Hoursduring evenings and exams Fall and Spring semester breaks or as scheduled.
As the Service Excellence and Safety Manager the incumbent works with library administration and staff throughout the University Libraries to provide services develop and implement policies in a manner that ensures customer service excellence and provides a welcoming and safe environment for patrons. The incumbent works collaboratively with librarians and staff across the library system on matters related to safety and policy and coordinates communication and training to ensure customer service excellence and consistent application of safety policies and procedures across all University Libraries.
PROFILE of the UNLV UNIVERSITY LIBRARIES
As a strong partner in research and student learning UNLV Libraries fosters critical thinking and lifelong learning at one of the nations fastest growing universities. University Libraries comprises Lied Library and four branch libraries and we are a gateway to more than 80000 electronic journals 1.2 million volumes and 1.4 million ebooks. We welcome individuals with diverse backgrounds to join our growing organization of over 120 experienced faculty librarians professionals and staff members.
The Research and Education (RED) Division has seven departments (Library Liaisons Program Educational Initiatives Research Innovation & Creation Immersive Learning Initiatives Access Services Safety and the Teacher Development & Resources Library) three branch libraries (Architecture Studies Library Music Library and Teacher Development & Resources Library) and has 40 staff members of which 21 are library academic faculty. RED fosters collaborations that contribute to our users academic success research and lifelong learning. This mission is realized through instruction of learners; partnerships with faculty to create an integrated information literacyfocused curriculum; provision of targeted information resources; expert pointof need research assistance; and fostering competencies for lifelong inquiry.
UNLV UNIVERSITY LIBRARIES COMMITMENT to DIVERSITY
The successful candidate will demonstratesupport fordiversity equity and inclusiveness as well as leading a respectful positive work environment. The University Libraries values begin with our belief thateveryone deserves a welcoming inclusive and equitable environment where they are treated with respect and dignity.The Libraries extends its commitment to diversity and equity in employment and especially welcomes applications from women persons of color persons with disabilities persons of minority sexual orientation or gender identity and others who contribute to diversification.
MINIMUM QUALIFICATIONS
This position requires aBachelors Degreefrom an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and3 years of experience as a security or safety officerorcomparable recent professional experience.Masters degree in Library Science Public Administration Hospitality or related field must be obtained prior to the start date.
- Competence and sensitivity in working with individuals who are highly diverse regarding many facets of identity including but not limited to gender ethnicity nationality sexual orientation ability income level of educational attainment and religion.
- Minimum 2 years customer service experience and a demonstrated knowledge of customer service excellence
- Demonstrated knowledge of organizational safety and security operations
- Excellent interpersonal and communication skills both written and oral facilitating open and effective communication cooperation and teamwork with both internal and external constituents
- High degree of initiative and selfmotivation strong time management organizational and administrative skills.
- Ability to complete tasks while exercising discretion confidentiality and judgement dealing with issues and individuals not only in developing and carrying out plans but also in response to changing priorities and unanticipated situations.
- Excellent critical thinking analytical and problemsolving skills.
- Demonstrated effectiveness to develop implement and oversee comprehensive customer service and safety strategies.
- Demonstrated effectiveness in developing presenting and training others in customer service excellence and safety
- Proficient with Google Suite or related software to prepare reports and documentation.
- Minimum of 3 years supervisory experience
PREFERRED QUALIFICATIONS
- Security and/or safety experience in academic or research libraries higher education institutions or gaming and entertainment industry
- Experience in conflict resolution or deescalation
- 5 years supervisory experience
- 3 years customer service experience
COMMITMENT to DIVERSITY and CAMPUSVALUES
A successful candidate will support diversity equity and inclusiveness and contribute to a respectful positive work environment. They will use ourCampus Valuesto guide their decisions and actions and demonstrate our Rebel spirit.
SALARY
This is a fulltime 12month Administrative Faculty position at a Grade B. Minimum salary is $ is competitive with those at similarly situated institutions and dependent upon labor market.For more information on salary ranges please visitUNLV Salary Range.
In addition University Libraries is committed to and helps fund professional development opportunities: each position receives annual allotment for professional development activities.
- Competitive total rewards package including:
- Paid time off sick leave and holidays
- Excellent health insurance including medical dental and vision
- Comprehensive retirement plans and voluntary benefits programs
- No state income tax
- Tuition discounts at Nevada System of Higher Education (NSHE) schools
- Tuition discounts for spouses domestic partners and dependents
PERKS
- Employee recognition and appreciation programs
- Connect with colleagues with shared interests
- Personal and professional development opportunities
- UNLV athletics ticket discounts
- Statewide employee purchase program discounts
- RebelCarddiscounts on and off campus
- Wellness programmingfor all UNLV faculty and staff at no cost
- A comprehensive onboarding programRebels: Onboard
- Opportunity for career advancements to leadership roles
HOW TO APPLY
Submit a letter of interest a detailed resume listing qualifications and experience and the names emails addresses and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.
Although this position will remain open until filled review of candidates materials will begin onMonday June 9 2025.
Materials should be addressed toService Excellence and Safety ManagerSearch Committee Chair and must be submitted through Workday as we do not accept emailed materials. For assistance with the application process please contactUNLV Libraries Human Resources at (702)or.
SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES
UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the Find Jobs process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday type Find Jobs in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition numberR0147367in the search box.
If you complete an application outside of the internal application processyour application will be returned and you will have to reapply as an internal applicant which may delay your application.
PROFILE of the UNIVERSITY
Founded in 1957 UNLV is a doctoraldegreegranting institution comprised of approximately 30000 students and more than 3600 faculty and staff. To date UNLV has conferred more than 152000 degrees producing more than 130000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity and is a recipient of the Carnegie Classification for Community university is committed to recruiting and retaining top students and faculty educating the regions diversifying population and workforce driving economic activity through increased research and community partnerships and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332acre main campus and two satellite campuses in Southern Nevada.
Here at UNLV we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Reports annual listing of the nations most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.
For more information visit us on line at:
EEO/AA STATEMENT
The University of Nevada Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a persons age (40 or older) disability whether actual or perceived by others (including serviceconnected disabilities) gender (including pregnancy related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protected hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion (protected classes). Discrimination on the basis of a protected class including unlawful harassment which is a form of discrimination is illegal under federal and state law. Where unlawful discrimination is found to have occurred UNLV will act to stop the unlawful discrimination to prevent its recurrence to remedy its effects and to discipline those responsible. Women minorities and veterans are encouraged to apply.
TITLE IX STATEMENT
The University of Nevada Las Vegas does not discriminate on the basis of sex in any education program or activity that it operates. Nondiscrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The Universitys commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito J.D. Title IX Coordinator University of Nevada Las Vegas 4505 S. Maryland Parkway Box 451062 Las Vegas NVFrank and Estella Beam Hall (BEH) Room 553 Telephone: (702); Email: or to The Assistant Secretary of the United States Department of Education U.S. Department of Education Office for Civil Rights 400 Maryland Avenue SW Washington D.C.; Telephone:FAX:; TDD:; Email: ; or to both.
Information pertaining to the Universitys grievance procedures and grievance process including how to report or file a complaint of sex discrimination how to report or file a formal complaint of sexual harassment and how the University will respond can be found online at theOffice of Equal Employment & Title IXwebpage.
SAFETY AND SECURITY STATEMENT
UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security.The Annual Security Report and Annual Fire Safety Report compliance documentis available online.
JOB CATEGORY
Administrative Faculty
YesFullTime Equivalent
100.0%Required Attachment(s)
Submit a letter of interest a detailed resume listing qualifications and experience and the names emails addresses and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Posting Close Date
Note to Applicant
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verifiedHR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty members first day of employment.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform jobrelated tasks.
For positions that require driving evidence of a valid drivers license will be required at the time of employment and as a condition of continued employment.
All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).
Recruitments that provide a work scheduleare subject to change based on organizational needs.
Required Experience:
Manager
Employment Type
Full-Time
