Director of Field Operations
Director of Field Operations
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Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Leads Truist Branch Operations for the footprint which includes leadership of the Operations Managers (OMs) Associate Operations Managers Operations Team Leaders and Operations Partners supporting the Retail Community Bank. Critical to the scope of this role includes but not limited to footprint wide high risk transaction oversight and approval security facility and fraud events and a high sense of urgency to respond quickly and escalate as needed. The team is responsible for delivering high quality productive and efficient results relative to delivering excellent client experiences and operational execution and efficiency through key partnerships with Market Executives and their teams. Driving key partnerships across critical business areas such as finance risk management compliance legal security and other lines of business.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Provide leadership and management of the Operations Teams in support of multiple Retail Community Bank markets which is across a multiple state footprint:
a. Provide daytoday strategy leadership and coaching
b. Establish key business priorities and assignments and manage the flow of information working with key business and support partners and others lines of business
c. Design approve and coordinate the business routines supported by the Operations Team to include the daily weekly and monthly routines and cadences and play an active role planning and leading Operations Team leadership meetings and communications (via conference call and face to face)
d. Ensue operations responsibility for assigned markets and operations managers responsibility for their assigned regions for the overall client service risk management compliance legal security and safety and operational efficiency
e. Lead overall talent management for Operations and specifically supporting the Operations Managers in assessing individual performance of the Operations team in areas of policy procedures standards and compliance.
2. Consult with and influence Community Bank management (including Market Executives Regional Presidents (RPs) Retail Leaders (RLs) and Community Bank Operations) to manage the execution of identified opportunities in daily branch operations and the overall execution of branch strategies to mitigate risk and drive business growth.
3. Identify and implement strategic opportunities to drive improved performance and efficiency around sales and service operational effectiveness.
4. Represent the Community Bank on project teams and committees as an operations subject matter expert for client service/client problem resolution system changes compliance and risk management as requested.
5. Lead execution and delivery of special projects as assigned in the general areas of problem identification and resolution performance and productivity improvements that ensure quality enhancement. (Ex. Policy and Procedural changes Incentive design and delivery sales execution changes risk mitigation efforts branch optimization changed etc.).
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree or equivalent education and related training or experience
2. 1012 years of experience in Branch Banking related business; Experience with Banking Operations Sales and Service experience required
3. 1012 years of roles with increasing levels of supervisory experience with direct and indirect management
4. Strong interpersonal verbal and written communication skills as well as the ability to successfully interact with and influence senior leaders and teammates
5. Strong understanding and ability to apply branch operations procedures policy and processes
6. Highlevel analytical planning problemsolving and negotiation skills
7. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Preferred Qualifications:
1. 15 years of experience in financial industry preferably in Operations related areas
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Required Experience:
Director
Employment Type
Full-Time
