North Loop Facilities Support Coordinator
North Loop Facilities Support Coordinator
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$ 51126 - 73049
1 Vacancy
Job Description
WHO WE ARE
We are the Metropolitan Council the regional government for the sevencounty Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation wastewater and housing services.More information about us on our website.
We are committed to supporting a diverse workforce that reflects the communities we serve.
Metro Transit a division of the Metropolitan Council is one of the countrys largest transit systems employs more than 3000 people and prior to COVID19 provided more than 80 million rides a year through an integrated network of buses light rail and commuter train as well as resources for those who carpool vanpool walk or bike in the Twin Cities.
How your work would contribute to our organization and the Twin Cities region:
TheNorth Loop Facilities Support Coordinator within Metro Transits Engineering and Facilities (E&F) department is responsible for serving as the first point of contact for campus communications and the coordination of facilities support services. The Support Coordinator acts as a liaison for various departments throughout the North Loop campus as well as outside parties using campus facilities. The Support Coordinator monitors the North Loop parking system and enforces applicable policies and procedures as needed.
This position is open to both internal and external applicants however internal ATU candidates will receive priority. The selection process for internal candidates will follow ATUs seniority guidelines.
Salary range:External hires start at a pay rate of $24.58 hourly ($51126.40 annually). Internal hires will follow ATU wage guidelines.
This posting will be used to establish a 6month eligible list for current and future hires.What you would do in this job
1. Oversee and administer North Loop Campus parking lots procedures:
- Continually monitor several cameras in North Loop Campus parking lots for staff
- Monitor FTH and MPPD Office Facilities/Towers visitor and ADA parking lot and new North Loop garage lot for proper facility use and procedure compliance
- Enforce Parking Policy including notifying parking violators and contacting towing contractors to remove vehicles
- Maintain employee databases and system uploads for employee badge access for priority use of North Loop parking lots
- Respond to inquiries regarding parking lot equipment failures and problems with employee badge access to staff parking lots
- Coordinate with Building Maintenance Supervisor and Asset Protection staff with details to make necessary parking lot equipment repairs and employee badge accessibility
- Review North Loop Parking policies and procedures manual and makes change suggestions to Supervisor
- Maintain meeting reservations and communicates room set up request information for conference rooms that are available to the community
- Monitor information boards for the North Loop Campus
- Provide support for afterhours conference events as needed ensuring smooth operations and addressing attendee needs
- Prepare and communicate North Loop campus facilities room set up for monthly chamber meetings for Met Council and outside groups
- Coordinate Emergency Evacuation process in connection with the Safety Department
- Make emergency public address announcements in response to fire severe weather computer network difficulties etc
- Ensure all updated materials are properly posted and distributed with the direction of the Safety Dept
- Represent the E&F Directors Office in serving as the initial E&F point of contact for North Loop campus facilities including communications center and support services coordination
- Perform campus liaison assistance between E&F other Departments and outside parties to ensure timely facilities communications and efficient campus operations
- Perform backup administrative support to the E&F Director and other management staff as needed
- Prepare documents correspondence and routine statistical reports using tables graphs and charts from more than one software package
- Assist walkin data requestors complete a data request online
- May require travel around the North Loop campus
- May require lifting 20 lbs. or less
- Work in close proximity to mailroom equipment such as copiers printers scanners and postage machines
What education and experience are required for this job (minimum qualifications)
High school diploma/GED or equivalent AND three (3) or more years of related clerical/administrative support experience in similar office environment
What additional skills and experience would be helpful in this job (desired qualifications):- Detailoriented ability to multitask and excellent organizational skills
- Experience explaining services problemsolving and taking/answering customer feedback via inperson phone or email
- Administrative support experience working for a governmental agency
- Experience being the first point of contact for a wide variety of customers or a large workforce within a large office facility
- Experience answering a main telephone line using a computerized telephone system
- Intermediate experience with Microsoft Word Excel PowerPoint Outlook and Teams applications
- Experience working with Metro Transits services structure policies and procedures
- Experience working with a diverse workforce and customer base
- Knowledge of Metro Transit programs and services to provide accurate information
- Knowledge of Microsoft Office e.g. Word Excel PowerPoint Access Outlook applications and access databases; navigate multiple windows and programs
- Knowledge of computerized telephone system (Mitel IP Console Telephone System)
- Ability to work independently make decisions multitask prioritize and problem solve
- Ability to demonstrate critical thinking and advanced problemresolution skills
- Ability to maintain close attention to detail and achieve a high level of accuracy
- Ability to communicate and work well with others across department lines and at all levels
- Ability to work with confidential and secure information
- Ability to handle multiple priorities and engage and participate in multiple projects simultaneously
- Ability to promote an equitable positive and respectful work environment that values diversity among all employees
- We offer theopportunity to make a difference and positively influence the Twin Cities metropolitan area.
- We encourage our employees to develop their skills through onsite training and tuition reimbursement.
- We provide a competitive salary excellent benefits and a good work/life balance.
Additional information
Union/Grade: Amalgamated Transit Union (ATU) Wage Class 35
FLSA Status: Non Exempt
Safety Sensitive: No
What steps the recruitment process involves:- We review your minimum qualifications.
- We conduct a work record evaluation (for ATU employees only).
- We rate your education and experience.
- We conduct a structured panel interview.
- We may conduct a selection interview.
If you are new to the Metropolitan Councilyou must pass a drug test (safety sensitive positions only) and a background check which verifies education employment and criminal history. If you have a criminal conviction you do not automatically fail. The Metropolitan Council considers felony gross misdemeanor and misdemeanor convictions on a casebycase basis based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Councilyou must pass a drug test (if moving from a nonsafety sensitive position to a safety sensitive position) and criminal background check if the job youre applying for is safety sensitive is a supervisory or management job is in the Finance Information Services Audit or Human Resources departments or has access to financial records files/databases cash vouchers or transit fare cards.
IMPORTANT: If you make a false statement or withhold information you may be barred from job consideration.
The Metropolitan Council is an Equal Opportunity Affirmative Action and veteranfriendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color members of the LGBTQ community individuals with disabilities women and veterans to apply.
If you have a disability that requires accommodation during the selection process please email.
Required Experience:
IC
Employment Type
Full-Time
