Service Reservations Coordinator - Automotive BDC
Service Reservations Coordinator - Automotive BDC
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-05-2025
Job Description
Crown has an immediate opening for a FullTime Service Reservations Coordinator.
Work in a dynamic fastpaced environment coordinating service customer reservations at Crowns dealerships in Florida Ohio and Tennessee from ourPinellas Park office. This is an onsite position.
If you enjoy customer service making customers happy and you have a great personality you should apply!
Our team members are responsible for answering inbound calls and making outbound calls to our existing customers to schedule confirm or reschedule appointments.
Our customers look forward to your call and appreciate our interest in coordinating their vehicle servicing.
Our team are a great group of people all with the same interest in keeping our customers satisfied. At Crown we know the only way to keep our customers satisfied is to have team members who enjoy their work and coworkers.
Your satisfaction as a team member is most important to us!
Work Hours are 10am to 7pm on weekdays and 10am to 6pm on Saturdays (rotating).
This is an onsite position.
This is a great opportunity to join a wellestablished and growing familyowned company!
The Crown Automotive Group is a familyowned dealership group established in 1969 in St. Petersburg with multiple stores throughout Florida Tennessee and Dublin Ohio.
Come join our team and experience The Better Way to Work!
Heres some of what we offer:
- Medical dental and vision insurance
- Short and longterm disability coverage
- Life insurance
- Flexible spending accounts
- 401K w/ company match
- PTO Personal/Vacation
- The stability of an established company
- Opportunities to serve your community
Responsibilities Include:
- Follow all company and department policies and procedures.
- Be at work on time and ready to work.
- Handle all calls in a professional manner.
- Schedule appointments for customers as needed.
- Daily call customers to confirm service appointments.
- Notify various departments regarding customer wants/needs.
- Schedule appointments when special order parts arrive.
- Make outbound calls to customers who have not had their service done timely to schedule a service appointment.
- Make outbound calls to customers who declined recommended services in an effort to bring themback to the dealership by scheduling a service appointment.
- Make other miscellaneous calls to customers g them back to bring them back to the dealership by scheduling service appointments.
- Refer positive and negative feedback to appropriate channels.
- Keep work areas clean and neat.
- Performs other duties as assigned based on companys needs.
Specific qualifications include (but are not limited to):
- Oneyear customer service experience
- Basic computer skills
- Strong communication skills
- Appointment scheduling skills
- Outstanding organizational skills
- Strong work ethic
- Comfortable with high inbound call volume
- Highly motivated
- Excellent phone skills
- Must be able to work a flexible work schedule if needed
- Ability to juggle multiple tasks
- Ability to work in a call center environment
EOE/DFWP
At Crown Automotive Group our culture is defined by our unwavering commitment to being Employee Centric. We prioritize the wellbeing growth and happiness of every member of our team because we understand that our employees are the driving force behind our success. With a focus on transparency collaboration and respect we foster an environment where every individual feels valued supported and empowered to thrive.
Join us and become part of a company culture where your voice is heard your ideas are valued and your potential is limitless.
We are an Equal Opportunity Employer and a Drug Free Workplace
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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