Senior Consultant, NICE CXone
Senior Consultant, NICE CXone
Posted on :
11-05-2025
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1 Vacancy
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Job Description
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
The NICE CXone Senior Engineer is responsible for the overall development testing and delivery of the NICE CXone software platform. This is a handson highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone IVR/ACD VoIP Email SMS and Chat systems will be required. Key responsibilities include all tiers of the technology including (but not limited to) design and development of our products and features unit testing code reviews resolving defects encountered during the QA cycle supporting the production environment and assisting other developers in a team environment utilizing agile or waterfall development processes.
What Youll Be Doing
- Recognized as an external and internal thought leader within CX transformation Process Automation Digital Transformation and Omnichannel technologies.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily clientfocused; however does have some responsibility for internal functional matters and partner engagements.
- Works on issues that impact design/selling success future concepts and product offerings.
- Ability to mentor Software Engineers
- Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio C#
- Design and present projects to improve current process and overall platform.
- Code and test projects.
- Deliver highquality software on time.
- Attend meetings and training as required.
- Work with system analysis and project management for the successful completion of a project.
What You Bring to the Role
- Bachelors degree in computer science IT or engineering preferred.
- 5 or more years experience in NICE CXone and UC environments.
- 3 or more years of software development to include design custom and common coding (JavaScript Python Java C) and testing of real time systems.
- Experience with enterprise level CCaaS architecture for complex business needs.
- Network infrastructure experience.
- Experience creating and presenting to executive level stakeholders (technical and nontechnical).
- Team Player
- Desire to work in a fastpaced environment.
- Excellent customerfacing presentation skills with the ability to develop new solution pitches value propositions and demo experiences.
- Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
- Contact Center as a Service (CCaaS) software management and domain experience.
- NICE CXone and CXone Studio Experience
- 13 years of ASP/.NET experience (C# XML Web Services etc.)
What You Can Expect
- The anticipated range for individuals expressing interest in this position is $120000 to $140000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.
- Benefits available to eligible employees include the following:Medical dental visiontaxadvantaged health care accountsfinancial and income protection benefitspaid time off (PTO) and wellness time off.
#LIDD1
Please note: We are only accepting applications from candidates residing in Arizona Colorado Florida Georgia Illinois Indiana Massachusetts Michigan Minnesota Missouri New Jersey New York North Carolina Oklahoma Pennsylvania Tennessee Texas Virginia DC Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.
Benefits available to eligible employees include the following:
Medical dental vision
taxadvantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Workcertification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LIRemote
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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