Service Information Analyst

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report onsite at the Milford Proving Ground Bldg 40 EMC Central Machine Shop IKC or the GM Global Technical Center Cole Engineering Center Podium at least three times per week minimum or other frequency dictated by the business. This job may be eligible for relocation benefits. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

GM DOES NOT PROVIDE IMMIGRATIONRELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H1B TN STEM OPT etc.) NOW OR IN THE FUTURE.

The Role:

We are seeking a highly motivated and detailoriented individual who is passionate about innovation to join our Service Information Development (SID) team to drive modernization efforts and enhance operational efficiencies through advanced data analytics and reporting. The ideal candidate will leverage their expertise in Power BI and database management to streamline processes automate reporting and provide actionable insights that support our business goals.

What Youll Do:

• Develop and maintain interactive Power BI dashboards and reports to monitor key performance indicators (KPIs) workload distribution and operational efficiencies.
• Collect analyze and interpret complex data sets from various databases to identify trends opportunities for improvement and drive informed decisionmaking.
• Collaborate with the SID team and other stakeholders to understand data requirements and develop tailored analytical solutions.
• Automate manual processes by integrating databases and tools (such as Power BI Databricks SQL databases) to reduce redundancy and enhance productivity.
• Support and optimize existing database structures and recommend improvements to data collection and reporting methods.
• Conduct regular data audits to ensure accuracy consistency and reliability of reports and dashboards.
• Participate in crossfunctional meetings to present findings provide insights and suggest datadriven solutions.
• Proactively identify opportunities for new datadriven initiatives to improve workflow and decisionmaking capabilities within the SID team.
• Develop and create analytical tools or applications as future needs arise enhancing the teams capability to respond effectively to evolving requirements.
• Participate in vehicle validations and authoring to understand the teams work.

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• Proficiency in Power BI for data visualization dashboard creation and report generation.
• Strong experience with database management systems (SQL Hadoop Databricks or equivalent).
• Analytical mindset with excellent problemsolving capabilities.
• Ability to effectively communicate complex data insights clearly to nontechnical team members.
• Strong organizational and collaborative skills able to work effectively in a hybrid and crossfunctional environment.
• Bachelors degree in Data Science Information Systems Engineering or related field.

What Will Give You a Competitive Edge (Preferred Qualifications):

• Previous experience with automotive service information or diagnostic processes.
• Experience integrating Microsoft 365 applications and automation platforms (e.g. Power BI Power Automate Powe Apps) and cloud solutions.
• Familiarity with automotive diagnostic tools and terminologies such as DTC SPS and GDSII.
• Certification or formal training in data analytics database management or related areas.

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About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals dependent on role needs. Every day we want every employee no matter their background ethnicity preferences or location to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and wellbeing of you and your family. Our comprehensive compensation plan incudes the following benefits in addition to many others:
Paid time off including vacation days holidays and parental leave for mothers fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive) dental vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional personal educational or volunteer is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GMis an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment all practices and decisions relating to terms and conditions of employment including but not limited to recruiting hiring training promotion discipline compensation benefits and termination of employment are made without regard to an individuals protected characteristics. For purposes of this policy protected characteristics include an individuals actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth lactation and related medical conditions) gender identity or gender expression sexual orientation weight height marital status military service and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment email us ator call us at. In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.