Polish-speaking Customer Service Representative (f/m/d)
Polish-speaking Customer Service Representative (f/m/d)
Posted on :
11-05-2025
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1 Vacancy
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Job Description
Are you ready to change the market
PAIR Finance was founded in Germany in 2016 with the vision of making the debt collection industry in Europe more digital efficient and customercentric. Our debt collection process is focused on this vision and our mission to collect efficiently without jeopardizing the customer relationship. Especially in the amicable collection phase our innovative approach using AI allows us to make a real difference compared to the approach of traditional providers and act in a more serviceoriented way.
We are now expanding our team in Poland. For the further development and expansion of our customer service team we are looking for a motivated Polish and German speaking Customer Service Agent (f/m/d) ideally with relevant experience in the debt collection field based in the Warsaw area.
Do you have a listening ear for customers and can you communicate in a solutionoriented way Do you enjoy working in a fast growing company Then we are looking for you to join our Polish customer service team! Become part of our international team that is changing the traditional debt collection industry with innovation and passion!
We are now expanding our team in Poland. For the further development and expansion of our customer service team we are looking for a motivated Polish and German speaking Customer Service Agent (f/m/d) ideally with relevant experience in the debt collection field based in the Warsaw area.
Do you have a listening ear for customers and can you communicate in a solutionoriented way Do you enjoy working in a fast growing company Then we are looking for you to join our Polish customer service team! Become part of our international team that is changing the traditional debt collection industry with innovation and passion!
What you can do with us:
- Communication with customers by phone email chat and letters and negotiating terms of debt repayment.
- Handling of legal issues such as inquiries from debt counseling agencies or criminal charges and being a contact person for the bailiff on court files.
- Coordinating client inquiries to the right contact persons including inquiries about data protection.
- Process files in a commercially effective manner and maintain CRM systems.
- Collecting feedback from clients and customers and thus supporting the improvement of technology and services.
- Further development of internal processes and structures to strengthen the own team.
What you should bring for it:
- Experience in B2C customer service ideally with a focus on receivables management/debt collection.
- Passion for contributing to fastpaced environments and to continuously improve processes and standards.
- Handson andsolutionoriented way of working.
- Mandatory business fluent communication skills in Polish and German (written and spoken) as well as good English knowledge (B2).
- Good MS Office skills and a passion for new technologies such as AI.
Our offer for you:
- Good salary for your strong performance
- Challenging varied tasks for your steep learning curve
- Individual development offers as well as a transparent appreciative feedback culture for your personal development
- An international team with professional colleagues and strong experts for an inspiring network
- Team events to build our companys culture and to celebrate our successes
Who is your contact person
Your contact person for this position is Jasmin you have any questions please do not hesitate to contact me via email (). For more information about PAIR Finance please visit our website and ourcareers page.
About us
We are rethinking debt collection with our digital debt collection solution characterized by our high customer orientation and efficiency standards. By using artificial intelligence we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.
Strengthened by one of the most renowned private equity firms in the fintech sector Pollen Street as well as partnerships with other investors such as Zalando Payments and finleap PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.
PAIR Finance is an equalopportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity color religion gender sexual orientation gender identity or expression age national origin marital status or disability.
For more information about PAIR Finance visit and and you want to find out more about PAIR Finance and the position We are happy to answer your questions and also to receive your application!
Strengthened by one of the most renowned private equity firms in the fintech sector Pollen Street as well as partnerships with other investors such as Zalando Payments and finleap PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.
PAIR Finance is an equalopportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity color religion gender sexual orientation gender identity or expression age national origin marital status or disability.
For more information about PAIR Finance visit and and you want to find out more about PAIR Finance and the position We are happy to answer your questions and also to receive your application!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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