MT-Collections

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

We are inviting applications for the role of Management Trainee OTC Collections.

In this role you will be responsible to perform daytoday operations while maintaining SLA. Solving queries related to cash application and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for some who should be open to work in any shift as per the business requirement.

Responsibilities

Collection on past due invoices & invalid deductions on allocated portfolios via Email phone calls etc.
Respond to email /phone queries on disputed invoice
Research and analyze the disputes/deductions in ERP
Creation of claims and credit notes
Linking unassigned deductions and credit notes with valid claims
Followup with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to supervise and supervise the past dues
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a standout colleague to process any ADHOC request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly effectively and professionally.
Raise problems to senior staff members and or management as appropriate.

Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelor or Graduate degree
Relevant years of experience in Order to Cash
Strong analytical and problemsolving skills
Excellent customer service and communication skills
Must be selfreliant resourceful and proactive in approaching tasks.
Strong analytical skills and ability to work with complex data.
Excellent attention to detail and problemsolving abilities

Preferred Qualifications/ Skills
Exposure to (SAP / Oracle / Salesforce / TPM)
o Experience in Trade or NonTrade deductions for Trade Management OR
o Order Entry or Fulfilment experience for Order Management OR
o Contract review & Entry experience for Contract Management OR
Knowledge of all Ordertocash processes in the CPG or retail industry.
Proficient in Microsoft Office Excel PowerPoint and Word Strong communication skills
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.
Strong interpersonal skills with the ability to work in a team environment.
Ability to multitask and prioritize items with specific time constraints.
Clientfocused mindset with proven ability to respond quickly to internal and external client requests.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.