Service Now-HRSD || Gurgaon
Service Now-HRSD || Gurgaon
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Job Description
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability or veteran status.
Waste Management (WM) a Fortune 250 company is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence professionalism and financial strength. WM serves nearly 25 million customers in residential commercial industrial and municipal markets throughout North America through a network of collection operations transfer stations landfills recycling facilities and wastebased energy production projects.
I. Job Summary
The Technical Lead Application Support is responsible for the configuration and support of the ServiceNow HRSD application within the Human Resource Organization. As part of the HR Technology team this role provides advanced technical analytical and consultative support delivering HR processes. The role also provides technical input for Digital/vendor support.
II. Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty duties may be assigned.
- Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets escalating and following up as required.
- Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites user groups and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert.
- Consults on requested configuration changes partnering with the team to determine best options for design decisions based on documented requirements current configuration and downstream impacts. Documents final specs and configures application.
- Analyzes impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and meetings to resolve priority issues.
- Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers.
- Provides analysis and consultation on the implementation of new software application products or new modules in existing applications.
- Actively participates in project support and development initiatives designing solutions that optimally address current and future business requirements and infrastructure plans.
- Champions the appropriate use of technology and provides leadership in balancing technical elegance with functional requirements and practical benefits as we implement and integrate technologies.
- Documents all configuration.
III. Supervisory Responsibilities
- No formal supervisory responsibilities in this position.
- Provides informal assistance such as technical guidance and/or training to coworkers.
- May lead project teams and/or plan and supervise assignments of lower level employees.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
- Education: Bachelors Degree (accredited) or in lieu of degree High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- Experience: Ten (10) years of previous ServiceNow experience (in addition to education requirement).
- Six (6) years of previous ServiceNow HRSD experience.
B. Certificates Licenses Registrations or Other Requirements
- ServiceNow Architect Certification preferred.
C. Other Knowledge Skills or Abilities Required
- Database queries/extracts using calculations formulas and complex commands.
- Extensive experience evaluating requirements and specs for development testing and deployment.
- Hands on configuration of application(s) evaluating impact and supporting releases patches upgrades and enhancements.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding machine operation etc.) most of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts burns exposure to toxic chemicals etc.) rarely;
- Required to be exposed to physical environment which involves dirt odors noise weather extremes or similar elements rarely;
- Normal setting for this job is: office setting.
- Must be available to work standard business hours as well as be available to work nonstandard hours in case of emergency (natural disasters power outages etc.).May need to attend after hours calls with the offshore team.
Benefits
At Waste Management each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Employment Type
Full-Time
