Client Success Specialist - Digital Markets

About Gartner Digital Markets:
Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.

Gartner Digital Markets is the worlds largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinationsCapterra GetApp Software Advice and UpCityand 70 localized sites Gartner Digital Markets helps software and service providers build their brand capture demand and understand their market. As the only destination for software and services driven by independent objective research and verified customer reviews we help connect providers with inmarket buyers to fuel growth across the full funnel.

For candidates interested in taking their next career step Gartner Digital Markets offers the best of two worldsthe stability and resources of a large established organization combined with the fast pace and excitement of working for a dynamic growth business. Our team is on the front lines of innovation in an industry that is always transforming providing an incredible opportunity for you to grow and learn throughout your career.

What were looking for:

This is a combination of customer relations sales and consulting. If you enjoy helping educating and persuading people to improve look no further. As a member of the Client Success team you will spend your day resolving incoming tickets and talking to software marketers to help them get the most out of their campaigns. Your challenge will be to identify the right ways using both phone and email to persuade and teach your vendors.

Why youll want to come to work:

• You will be to help our customers (software companies) meet and exceed their goals for driving sales from their Pay Per Click and Pay Per Lead programs.

• If you arent already youll become extremely well versed in online marketing and lead generation best practices.

• Youll have the opportunity to help them improve their overall online marketing and lead generation efforts as well as to learn from them.

• Resolve incoming support tickets in a timely and efficient manner.

• Address client needs while maintaining relationships with key accounts via phone and email.

• Update and maintain account information and content for existing clients.

• Accurately create reports on a daily monthly and quarterly basis for some of our larger highpotential accounts.

• Identify growth and expansion opportunities as well as provide value leading to increased vendor investment

• Take ownership in your training and development by being proactive asking questions and identifying areas for growth.

• Collaborate with internal colleagues to maximize the value Gartner delivers to clients and achieve team targets and goals.

• Execute key workflows such as client onboarding to set vendors up for longterm success.

What youll bring to the team:

• Bachelors degree preferred

• 1 year of sales /client success experience preferred but not required

• Upbeat positive and enthusiastic attitude

• Interest in marketing and technology

• Excellent verbal and writing skills in English and another European language is a plus

• Enjoys persuading others and talking on the phone

Dont meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this or other roles.

What youll find:

• Limitless growth and learning opportunities.

• A collaborative and positive culture join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact your work will contribute directly to our strategy.

• Frequent social activities such as movie night laser tag bowling escape room summer beach party hiking & bbq and more!

• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• New offices close to Glries and the beach in the fantastic innovation and tech 22@ district of sunny Barcelona.

• Fresh fruit snacks selection of teas fair trade organic coffee.

What youll receive:

• Competitive compensation.

• 23 days annual holiday and an additional day off for your birthday.

• Private Medical and Dental Care.

• Life and Disability Insurance.

• Public Transport Subsidy.

• Ticket Restaurant Card.

• Childcare Vouchers (Ticket Guarderia).

• IncentiFit annual reimbursement for healthandwellnessrelated activities.

• Pension Scheme.

• Tuition Reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.

• Relocation Assistance a specialist to help you with all the appointments and paperwork.

And much more!

What we are:

• Action Oriented You have what it takes to deliver measurable results fast. We encourage and guide the vision roadmap to success and the action it takes to make it happen.

• Intellectually Curious You love learning and are excited by the potential teaching opportunities within your role. You bring respectful radical candor to your work with a mindset of desiring ongoing professional and personal development.

• Collaborative You believe in the one team shared mission philosophy. You are open to giving and receiving feedback and understand the value of working together to accomplish more than could be accomplished alone.

Web:
Careers: NOTE:

Applications must be submitted in English.

A valid EU visa/passport is required for this position.

#digitalmarkets

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.

Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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