The Final Call Collections Specialist is responsible for handling highpriority escalated collection accounts ensuring outstanding balances are resolved before accounts are transferred to thirdparty collections or legal action. This role requires strong negotiation skills professionalism and persistence to secure payments while maintaining positive customer relationships.
This will be a 1 year mat leave coverage contract.
Key Responsibilities:
- Manage closed accounts exceeding 90 days delinquencyand determine the best collection approach.
- Negotiate settlementswith customers ensuring fair and feasible repayment solutions.
- Arrange structured payment plansbased on financial evaluation and customer circumstances.
- Communicate effectivelywith customer management teams to secure payment commitments.
- Collaborate with regional teamsto align collection efforts with company policies.
- Track and document all interactionsfor reporting and compliance purposes.
- Escalate unresolved casesfor legal or thirdparty collection action when necessary.
Required Skills & Qualifications:
- Proven experience in collectionsor accounts receivable.
- Strong negotiation and communicationskills.
- Ability to handle difficult conversationswhile maintaining professionalism.
- Ability to work under pressure and meet deadlines.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
Unclear Seniority