drjobs Reservations Agent

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

El Paso, TX - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Overview

Opportunity: Reservations Agent

Respond to telephone email internet inquiries and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.


Potential Career Path

Reservations Manager Front Office Supervisor Front Office Manager

Essential Job Functions

  • Answer the telephone and greet prospective guests in a friendly manner. Respond to callers inquiries and requests.
  • Respond to email and internet inquiries promptly and accurately.
  • Provide accurate information regarding availability accommodation types transportation to and from hotel room rates and hotel amenities.
  • Assign reservations based on guest preferences and availability; provide confirmation number.
  • Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.
  • Answer questions regarding hotel facilities and services airline partnerships local attractions directions etc.
  • Communicate applicable deposit and guarantee policies as requested.
  • Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
  • Promote Hersha Hospitality and brandspecific marketing programs.
  • Follow sustainability guidelines and practices related to HHMs EarthView program.
  • Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school Diploma or equivalent.
  • Previous customer service experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble Own It

About Us

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equalopportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.

To see other opportunities at this location click here.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.