drjobs Assistant Operations Manager, Beverly Hills Flagship

Assistant Operations Manager, Beverly Hills Flagship

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1 Vacancy
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Job Location drjobs

Beverly Hills, CA - USA

Monthly Salary drjobs

$ 80000 - 95000

Vacancy

1 Vacancy

Job Description

Description
The Team:
The Herms Beverly Hills Flagship Boutique opened in 1972 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Operations Director and will work
collaboratively with the sales team and selling support teams to support the client experience in a fastpaced luxury environment.

The Opportunity:
The Assistant Operations Manager is responsible for overseeing and supporting operational functions including all cash management related aspects of the business. They communicate train and implement all company policies and ensures compliance. This position successfully oversees all cash management ensuring the accuracy of all transactions at the POS auditing POS transactions client development via CRM initiatives and training of all Sales Specialists to complete transactions in line with POS standards and policy. All other duties assigned by supervisor.

About the Role:
Take part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures (including opening and closing procedures safe remittance procedures) are respected appropriately documented and discrepancies are investigated timely and reported to Managing Director and Operations Director. Assistant Operations Manager will contribute and work in tandem with retail management team as needed and in fair rotation.
Ensure accuracy of all transactions at the register: including receipts client information product SKUs monetary payment and client verification.
Implement daily audits of transactions in partnership with Asset Protection.
Ensure policies and procedures concerning cash management are clearly communicated to all Sales Specialists and all are actively compliant when ringing their sales. Train all new Sales Specialists on how to ring their sales. Train team members on new policies procedures and accessing through Herms Portal.
Manage training log and schedule according to business needs.
Partner with the Finance corporate teams on all POS issues (charge disputes IRS forms follow up mail checks etc.)
Make sure the daily media is correctly documented with a copy of all appropriate receipts for discounted sales cancelled transactions returned items and shipped items. Daily audit of all cash reports (voided transactions returned items price modifications).
Create change orders and make sure that all change needs are being fulfilled. Conduct required cash till and change audits with Asset Protection.
Communicate CRM standards follow up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Herms standard.
Support workflow of after sales service and craftspeople/tailors activity (training on POS support on transactions support on activity logs and revenues).
Support additional operational functions or projects as dictated by business.

Supervisory Responsibility
No
Budget Responsibility
Yes
Decision Making Responsibility
Yes

About You:
4 years of retail management experience in a similar role; prior experience in a luxury environment preferred.
Excellent computer skills and proficient in MS Excel Word and PowerPoint.
Excellent communication skills both verbal and written.
Strong POS and phone systems knowledge.
Must work well under pressure and multitask
Acute interpersonal skills and a collaborative management style.
Detail oriented and strong organizational skills
Customer service oriented
Ability to handle difficult situations with grace compassion and composure
Ability to lift between 025 lbs. without assistance.

The annual salary range for this position is $80000 $95000. Actual rates are determined based on the job location and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837 Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create the constant search for beautiful materials the transmission of a savoirfaire of excellence and the aesthetic of functionality define the singularity of Herms a house dedicated to making highlycrafted beautiful objects made to stand the test of time .

An independent familyowned company Herms is dedicated to keeping production in France through its 42 workshops The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15000 people worldwide with over 6000 of the workforce being Herms craftspeople engaged in making artisanal products nurturing a 180 year tradition of creativity and innovation.

At Herms our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herms success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world a mission thats at the heart of our commitment to progress. This narrative can be experienced in a series of short films Footsteps Across the World available on our website. Link here.

Our Commitment:

Family is at the heart of Herms. At Herms of Paris we are committed to being a Maison for All a home where we make efforts to generate support and advance the values of diversity inclusion and family both within our own walls and in the wider world. At Herms of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members personal and professional success through a culture that values equality individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison we advance our DIF values through the work that we do in partnership with our community and nonprofit partners.

At Herms of Paris we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris Inc. that applicants for employment are recruited selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited selected and hired without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. In addition personnel procedures and practices with regard to training promotion transfer compensation demotion lay off or termination are to be administered with due regard to job performance experience and qualifications but without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. Herms of Paris Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes including the following categories of PI: identifiers personal records commercial information professional or employment information nonpublic education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at Please do not submit resumes or applications to this email address.




Required Experience:

Manager

Employment Type

Full-Time

Department / Functional Area

Retail

About Company

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