Sales Development Representative (SDR)
Sales Development Representative (SDR)
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Job Description
ABOUT HELCIM
Helcim was founded with a mission at heart: to be the worlds most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable we can empower them to grow and prosper. Simply put helping small businesses thrive is at the very core of our business model and we think thats a great way to do business.
From the very start we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another cost of doing business. We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money all while treating them like human beings.
THE POSITION
As a Sales Development Representative (SDR) at Helcim youll play a crucial role in our outbound sales strategy. Your focus will be on generating qualified leads through personalized outreach to target merchants primarily in our topquartile ICP (Ideal Customer Profile) segments. This is a unique opportunity to join a rapidly growing company thats revolutionizing the payments industry with a humancentered approach.
Here are the things youll own day to day:
- Outbound Prospecting: Generate new leads through cold calling personalized email outreach and social selling targeting highvalue merchants in specific geographic areas.
- Personalization: Add a human touch ensuring outreach is relevant and compelling to potential merchants.
- Lead Qualification: Identify and qualify potential customers based on our ICP criteria and lead scoring model.
- Sales Sequence Management: Execute multichannel outreach campaigns (phone email social) coordinated with our broader ABM strategy.
- Local Market Focus: Concentrate efforts on merchants within specific city campaigns leveraging local social proof and partnerships.
- Pipeline Generation: Convert cold prospects into qualified opportunities.
- Social Proof Leveraging: Utilize testimonials from local merchants and ecosystem partners in outreach efforts.
- CRM Management: Maintain accurate and detailed records of all prospecting activities and merchant interactions in our CRM system.
- Collaboration: Work closely with the partnership and marketing team to ensure alignment with cityspecific campaign initiatives.
- Feedback Loop: Provide insights on market responses to help improve targeting messaging and conversion rates.
A SUCCESSFUL CANDIDATE
- Sales Experience: Prior experience in B2B sales outbound calling or lead generation is highly beneficial.
- Communication Skills: Exceptional verbal and written communication abilities with the confidence to engage business owners in meaningful conversations.
- Resilience: Ability to maintain positivity and persistence in a highvolume outbound environment.
- Technical Aptitude: Comfortable learning and using CRM systems sales automation tools and communication platforms.
- Prospecting Skills: Ability to effectively research prospects and personalize outreach.
- ResultsOriented: Demonstrated ability to meet or exceed performance metrics and targets.
- Market Knowledge: Understanding of or willingness to learn about the business landscape in target cities.
- Adaptability: Flexibility to adjust approach based on feedback and campaign performance data
Not checking every box Please apply anyway! We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing but key to our longterm success. Diversity brings more experience viewpoints knowledge and insight about our future. We also want to provide an accessible interview process so if theres any accommodations that would make your experience more comfortable please let us know.
KEY COMPETENCIES
- Communication: Ability to articulate complex payment solutions in simple compelling terms to merchants.
- Attention to Detail: Precision in capturing merchant information and maintaining accurate records.
- Organization Skills: Effective management of daily outreach targets and followup activities.
- Digital Literacy: Proficiency with sales technology stack including CRM email automation and sales enablement tools.
- Time Management: Ability to prioritize highvalue activities and manage a high volume of outreach efficiently.
- Process Orientation: Disciplined approach to following established outbound sales sequences while adapting to merchant needs.
- Personalization Skills: Capacity to research and add meaningful personal touches to automated outreach.
- Resilience: Ability to handle rejection positively and maintain productivity.
HELCIM CULTURE IS;
Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there invent our way out of problems and we never stop dreaming of better.
Choosing the harder path: We believe that the right decisions are usually the harder ones so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the longterm and makes us resilient so that we not only survive but thrive.
Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn easy to lose and is tested continuously over time so we make trust our way of life.
Contributing to a company of many: We are stronger because of our collective passion diversity and fellowship. We believe only great teams can accomplish great things and we ask the very best of each other. Together we create our own future.
WORKING AT HELCIM
Joining Helcim means joining a fastgrowing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth opportunities for faster career growth for more learning more impact and accelerated experience all while surrounding yourself with incredible people working on interesting problems and delivering great results.
Here are some of the reasons we attract such great people:
The Way of the Helcim: At Helcim we build a team of engaged caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcims unique culture and environment in our culture book The Way of the Helcim.
Health and dental benefits: Through our Group Benefits youll get access to dental benefits extended healthcare benefits for drugs vision paramedical coverage (e.g. massage therapists dieticians mental health professionals) counseling health service navigation life insurance critical illness and disability insurance and more. All of these benefits come into effect on Day 1 of employment!
Dedicated Health Spending Account (HSA): An additional budget available for you to spend on healthrelated expenses (e.g. eyeglasses therapy).
Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for nonbirthing parents.
Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member not just people leaders and executives receive equity (aka ownership in the company).
Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.
Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore our core hours give team members flexibility to manage other parts of their lives.
Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.
LOGISTICS
Job type: Fulltime
Hiring manager: Patrick McLellan
Location: Hybrid In Office Mondays Wednesdays Fridays
Candidates must be eligible to work in Canada and be located in Calgary for this position.
Required Experience:
Manager
Employment Type
Full-Time
