drjobs Operations Manager (Release Management) - REMOTE

Operations Manager (Release Management) - REMOTE

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1 Vacancy
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Job Location drjobs

Orlando, FL - USA

Yearly Salary drjobs

$ 90000 - 120000

Vacancy

1 Vacancy

Job Description

Description

SUMMARY

Support the execution of the Rating Career Domain Continuum (RCDC) Task Order under the Navys Learning Stack (LS) program providing operational oversight for systems release management help desk support and Tiered Service Delivery Model (TSDM) support.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Lead and coordinate RCDC system release activities across development test staging and production environments.
  • Work closely with technical programmatic and cybersecurity teams to maintain reliable operations across all RCDC environments.
  • Define and manage the Release Management Lifecycle including scheduling coordination version control and validation procedures.
  • Direct Tier 1 and Tier 2 Help Desk staff processes and reporting mechanisms ensuring alignment with customer SLAs and ITSM practices.
  • Ensure release packages comply with configuration management (CM) and cybersecurity approval gates and documentation is updated per contract requirements.
  • Oversee daily operational health of systems; manage and escalate incident tickets system alerts and performance issues.
  • Collaborate with Cybersecurity and DevSecOps teams to ensure patching upgrades and deployments are secure and traceable.
  • Maintain accurate asset and license inventories in coordination with Government Property and CM staff.
  • Prepare and submit operational and status updates in support of deliverables such as Monthly Status Report Meeting Minutes and Technical Reports.
  • Participate in Integrated Product Teams (IPTs) InProcess Reviews (IPRs) and working groups to represent operations and support concerns.
  • Author and contribute to knowledge management and help desk documentation repositories (e.g. SharePoint) ensuring alignment with the contract deliverables.
  • Maintain regular and punctual attendance.
  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.



Requirements

MINIMUM QUALIFICATIONS

  • Bachelors degree in Information Technology Business or related field.
  • Seven plus (7) years of experience in IT operations including at least two (2) years of release or service desk leadership.
  • Working knowledge of ITSM frameworks (e.g. ITIL) ticketing systems (e.g. Jira Service Desk) and asset/license management practices.
  • Experience supporting secure DoD systems and understanding of RMF STIG and CSWF guidelines.
  • Familiarity with release automation tools CM systems and enterprise monitoring platforms.
  • CompTIA Security or equivalent CSWF certification.
  • Ability to obtain/maintain Secret clearance (generally this requires U.S. Citizenship).
  • Must obtain and maintain any necessary security access and/or background checks.

DESIRED QUALIFICATIONS & SKILLS

  • Strong communication skills and ability to coordinate across multiple technical and nontechnical teams.
  • Blend of IT operations expertise software/system release coordination customer support process oversight and a deep understanding of secure highavailability Navy environments.
  • Experience supporting Navy programs and platforms.
  • Familiarity with software deployment automation (e.g. Jenkins Ansible).
  • Experience supporting CDRLs QASP metrics and contract deliverable tracking.

WORK SCHEDULE

Fulltime. May be required to work additional hours as needed to complete assignment or project.

TRAVEL

The expected travel time is less than 25%.

DRIVING REQUIREMENTS

Must have or be able to attain a valid state drivers license and be insurable on the companys automobile insurance policy. Driving with or without accommodation may be required when traveling for training and/or short occasional amounts of local driving. The expected driving time is less than 25%.

WORK ENVIRONMENT

Work is expected to be remote; however the company reserves the right to require onsite work.

PHYSICAL DEMANDS

Position consists of sitting for long periods of time bending stooping crouching and lifting weights up to 20 pounds. Frequently uses hands/fingers for manipulation of keyboard and mouse. It is Katmais business philosophy and practice to provide reasonable accommodations according to applicable state and federal laws to all qualified individuals with physical or mental disabilities.

COMPENSATION & BENEFITS PACKAGE

  • Pay range: $90000to $120000per year.
  • Eligible Benefits: Medical Dental Vision Life & AD&D Insurance LongTerm & ShortTerm Disability Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Paid Time Off (PTO) 11 Paid Federal Holidays and Leave of Absence.

Compliance:

To be considered for this position all applicants must apply on the company website are a VEVRAA Federal Contractor

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age race colorreligion sex sexual orientation gender identity or national origin disability status protected veteran status marital status familial status or any other characteristic protected by law.
Preference will be given to Ouzinkie Shareholders Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e 2(i).




Required Experience:

Manager

Employment Type

Full-Time

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