System Support Specialist
System Support Specialist
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Job Description
Job Title:System Support Specialist Quality Assurance & Guest Operations
Location:Miami Hybrid
Overview:
We are seeking aSystem Support Specialistto support IT Quality Assurance for Guest Operations applications across the enterprise. The ideal candidate will have a strong background in IT testing and quality assurance with a keen eye for detail excellent analytical skills and the ability to thrive in a fastpaced crossfunctional environment.
In this role youll be responsible for developing test plans creating and executing test cases and validating the functionality of various guestfacing systems and infrastructure. You will also support inventory and asset management for port equipment and work closely with senior IT team members to ensure high performance and reliability of guest systems.
Key Responsibilities:
- Develop and execute comprehensive test plans covering functionality performance security and usability of IT applications.
- Create test cases and scripts to validate software systems including regression integration and user acceptance testing.
- Conduct manual and automated testing to ensure software meets quality standards.
- Identify and document software defects; partner with technical teams to resolve issues effectively.
- Collaborate with IT teams to set up and maintain appropriate test environments.
- Support inventory management by assisting with procurement asset tracking and equipment lifecycle management across ports.
- Coordinate logistics for portbased equipment delivery and setup.
- Visit local homeports periodically to support software pilots rollouts and live environment testing.
Qualifications:
Minimum Requirements:
- Associates Degree in Information Technology Project Management or a related field
- 3 years of experience in IT project testing
- Knowledge of software development life cycles and testing methodologies (Agile Waterfall)
- Experience with testing tools and defect tracking platforms (e.g. Azure DevOps Bugzilla)
- Proficiency in creating and executing test cases analyzing test results and reporting defects
- Strong communication and analytical skills
- Familiarity with basic programming and scripting
- Comfortable with occasional travel to Floridabased ports
Certifications (Required):
- ISTQB or CAST
- CompTIA Security
Preferred Qualifications:
- Bachelors Degree in IT or related field
- Experience in the travel industry
- Advanced testing certifications (e.g. CMST CSQA)
Key Skills:
- Strong organizational and documentation skills
- Excellent verbal and written English communication
- Detailoriented with strong troubleshooting abilities
- Capable of managing multiple tasks and deadlines independently
Benefits throughCGC:Payday Fridays Dental Vision STD and/or LTD Voluntary Life & AD&D Accident Critical Illness Hospital Indemnity Health Advocate EAP and Health Equity Commuter Benefits ZayZoon and 401k.
We are anequalopportunityemployer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws
Required Experience:
Unclear Seniority
Employment Type
Contract
