Inbound Contact Centre Adviser
Inbound Contact Centre Adviser
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Job Alert
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Job Alert
You will be updated with latest job alerts via email
GBP 24570 - 24570
1 Vacancy
Job Description
Inbound Contact Centre Adviser
Salary: 24570*
(*pay increase pending)
Are you looking for a new career challenge
If you are friendly reliable and eager to learn well give you all the training and support you need for a great career!
We have fantastic entry level opportunities to join our friendly and professional contact centre team. We are based in the heart of the City Centre (5 mins from Piccadilly) in modern and comfortable offices and we offer a Monday to Friday working week with no unsociable shifts!
Do you enjoy helping people Are you a compassionate and people focused person This could be the role for you! Citizens Advice Manchester is a charity which provides free independent confidential and impartial advice. Imagine being able to help and provide support to those clients when things have gone wrong or when they have been treated unfairly
Our Tier One Advice Service is the first point of contact for those seeking advice and support on a range of issues including consumer rights energy issues and much more! Advisers across our Contact Centre services conduct an initial assessment of the clients needs give basic advice and self help information and are able to make arrangements for further assistance where needed. Sound like something you could do
Working on our Tier One Advice Service youll be advising our clients on their rights and the action they can take youll receive full training before you start the role. We offer a supportive environment where our people feel valued and enjoy plenty of opportunities for professional development within our organisation.
Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person were looking for if you have:
- Experience delivering excellent customer service in a contact centre or customer service environment
- A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
- A commitment to equality for all
For more information about the role and our organisation download the Job Pack here.
Early application is encouraged we usually receive a high volume of applications for our vacancies and may close recruitment early.
Successful applicants will be invited to attend an Assessment day where you can learn all about the role and our organisation were holding this on Wednesday 21 May 2025 at our City Centre offices.
We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients we reward them with an attractive remuneration package with excellent terms and conditions of employment including:
- A Salary of 24570* (*pay increase due)
- Fulltime working week of 37.5 hours (Monday to Friday and no shifts!)
- Modern and comfortable City Centre location with free tea and coffee!
- Pension Life Assurance and Cycle to Work Scheme
- Employee Assistance Programme and Health Plane
- Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service
Start Date: Monday 7 June 2025
CAM is committed to being an inclusive organisation we value diversity promote equality and challenge discrimination. We want our teams to be representative of the diverse communities we serve however you identify or whatever background you bring with you we welcome and encourage your application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
